Tools for troubleshooting: Which ones and what for

Heaton, Robert K.

doi:10.1080/1941126x.2018.1443903

Cited by 4 publications

(1 citation statement)

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“…These sections included: personnel with troubleshooting responsibilities, the tools used in a range of software categories, the duration each tool has been in use, the troubleshooting activities in which each tool is used, the respondents' satisfaction with each tool for each of those activities, some details about each tool's selection and implementation, and, finally, basic demographic information on the respondents. The survey results not directly related to library personnel's satisfaction with the tools they use were reported in a separate article (Heaton, 2018). These include the particular tools used, the areas of troubleshooting activity for which the tools are used, and an analysis of tool use in relation to how troubleshooting is staffed.…”

Section: Methodsmentioning

confidence: 99%

Troubleshooting personnel's satisfaction with software tools

Heaton¹

2018

Journal of Electronic Resources Librarianship

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An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are generally satisfied with the tools they use, with no apparent correlation with the area of troubleshooting activity to which the tool is applied, whether the tool is also used by non-troubleshooting personnel at the institution, or whether the tool was evaluated prior to implementation. The data weakly suggested that satisfaction was positively correlated with whether troubleshooting personnel were involved in the decision to implement the tool and negatively correlated with the length of time the tool has been in use.

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Section: Methodsmentioning

confidence: 99%