2022
DOI: 10.1109/access.2022.3202554
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ToD4IR: A Humanised Task-Oriented Dialogue System for Industrial Robots

Abstract: Despite the fact that task-oriented conversation systems have received much attention from the dialogue research community, only a handful of them have been studied in a real-world manufacturing context using industrial robots. One stumbling block is the lack of a domain-specific discourse corpus for training these systems. Another difficulty is that earlier attempts to integrate natural language interfaces (such as chatbots) into the industrial sector have primarily focused on task completion rates. When desi… Show more

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Cited by 18 publications
(10 citation statements)
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“…Furthermore, inspired by [50], Anchor, Reveal and Encourage (ARE) principles are introduced to assist the wizard for small talk responses if it is desired. Table 1 explains the conversation strategies and small talk principles with examples [51].…”
Section: ) Conversation Strategymentioning
confidence: 99%
“…Furthermore, inspired by [50], Anchor, Reveal and Encourage (ARE) principles are introduced to assist the wizard for small talk responses if it is desired. Table 1 explains the conversation strategies and small talk principles with examples [51].…”
Section: ) Conversation Strategymentioning
confidence: 99%
“…In the context of dialog systems, large language models play a crucial role in facilitating language understanding. The development of large pretrained models like Google's Meena and Microsoft's Blender has led to significant improvements in the naturalness and coherence of open-domain chatbots [302]. These models possess the ability to generate informative, interesting, and harmless responses, making conversational agents much more usable.…”
Section: H Dialog Systemsmentioning
confidence: 99%
“…In general, a task-oriented dialogue system [ 21 , 22 , 23 , 39 , 40 , 41 ] adopts one of the following architectures: a conventional pipeline system or an end-to-end neural model [ 42 ]. The pipeline scheme is a modular architecture consisting of four components: natural language understanding (NLU), dialog state tracker (DST), dialog policy (POL), and natural language generation (NLG).…”
Section: Related Work: Task-oriented Dialogue Systemsmentioning
confidence: 99%
“…Generally speaking, dialogue systems aim to generate appropriate responses to user input, and it is an important research direction not only due to its practical applications but also for its direct connection to artificial intelligence (AI) [ 16 , 17 ]. Dialogue systems can be categorized into two classes according to their applications: (1) open-domain dialogue systems that aim at synthesizing human-like conversations with users [ 18 , 19 , 20 ], and (2) task-oriented dialogue (TOD) systems of which the goal is to help human users to complete certain tasks such as virtual assistant [ 21 , 22 , 23 ].…”
Section: Introductionmentioning
confidence: 99%
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