To see or not to see

Junuzovic, Sasa; Inkpen, Kori; Tang, John C.; Sedlins, Mara; Fisher, Kristie J.

doi:10.1145/2389176.2389181

Cited by 17 publications

(3 citation statements)

References 10 publications

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“…In contrast to chatbots, avatars can also provide nonverbal cues such as gestures, posture, movements, and facial expressions. Avatars can be used intentionally as a way of building trust, for example, through avatar-mediated communication between the users of a shared device or in a common virtual space (Bente et al 2008;Steptoe et al 2010;Junuzovic et al 2012). Especially in the context of mental health conditions, such as sleep disorders, trust appears to be relevant to the efficacy of the therapy via the app (Gaebel et al 2014).…”

Section: Technological Background: Mobile Apps For Mental Healthmentioning

confidence: 99%

'You have to put a lot of trust in me': autonomy, trust, and trustworthiness in the context of mobile apps for mental health

Mueller

Primc

Kühn

2023

Med Health Care and Philos

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Trust and trustworthiness are essential for good healthcare, especially in mental healthcare. New technologies, such as mobile health apps, can affect trust relationships. In mental health, some apps need the trust of their users for therapeutic efficacy and explicitly ask for it, for example, through an avatar. Suppose an artificial character in an app delivers healthcare. In that case, the following questions arise: Whom does the user direct their trust to? Whether and when can an avatar be considered trustworthy? Our study aims to analyze different dimensions of trustworthiness in the context of mobile health app use. We integrate O'Neill's account of autonomy, trust, and trustworthiness into a model of trustworthiness as a relational concept with four relata: B is trustworthy with respect to A regarding the performance of Z because of C. Together with O'Neill's criteria of trustworthiness (honesty, competence, and reliability), this four-sided model is used to analyze different dimensions of trustworthiness in an exemplary case of mobile health app use. Our example focuses on an app that uses an avatar and is intended to treat sleep difficulties. The conceptual analysis shows that interpreting trust and trustworthiness in health app use is multi-layered and involves a net of interwoven universal obligations. At the same time, O'Neill's approach to autonomy, trust, and trustworthiness offers a normative account to structure and analyze these complex relations of trust and trustworthiness using mobile health apps.

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Section: Technological Background: Mobile Apps For Mental Healthmentioning

confidence: 99%

'You have to put a lot of trust in me': autonomy, trust, and trustworthiness in the context of mobile apps for mental health

Mueller

Primc

Kühn

2023

Med Health Care and Philos

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“…To correct for the inaccurate reference system, the authors resorted to horizontally reverse the video streams to establish the same point-of-view for both participants. To enable users to collaborate in a common reference space, other approaches combined physical and virtual objects on arbitrary surfaces [39], rendered the remote user's hands on the local space [62], or mirrored remote users' representations rendered on top of a whiteboard content [76]. Leithinger et al enabled users to manipulate physical shapes, with the person space in a face-to-face or corner-tocorner f-formation on the sides of the shared workspace [47].…”

Section: Workpace Awareness In Shared Spacesmentioning

confidence: 99%

MAGIC: Manipulating Avatars and Gestures to Improve Remote Collaboration

Fidalgo¹,

Sousa

Mendes

et al. 2023

2023 IEEE Conference Virtual Reality and 3D User Interfaces (VR)

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the workspace. Kate indicates the optimal position for the component she is designing using proximal pointing gestures. George does not understand the location Kate is referring to as it is occluded. Kate needs to explain it through words or ask George to come by her side, which brings added complexity to the collaboration task. B) MAGIC Remote Meeting: Kate and George both share the "illusion" of standing on opposite sides of the workspace but are in fact sharing the same point-of-view. Kate's representation is manipulated so that George sees her arm pointing to the location she intends to convey. George understands where she is referring to, without any added effort.

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“…However, using avatars also causes issues. Especially in business videoconferencing, avatars can be both an enabler and an obstacle in helping interaction with other participants ( Forsberg & Kirchner, 2021 ; Junuzovic et al, 2012 ). In designing avatars, it is necessary to examine whether an avatar's appearance can effectively interact with user's expression.…”

Section: Introductionmentioning

confidence: 99%