“To boldly go where no [man] has gone before” - Institutional voids and the development of women's digital entrepreneurship

Abstract

This paper examines the emergence of digital entrepreneurship in the context of emerging economies. Given that these economies generally lack a well-developed institutional framework, we draw on the concept of institutional voids as our theoretical lens. We argue that digital entrepreneurship facilitates the navigation and bridging of socio-cultural institutional voids but also provides opportunities for entrepreneurs to directly and indirectly alter the existing institutional context. We illustrate these arguments by drawing upon six biographical narrations of female digital entrepreneurs in Saudi Arabia. Accordingly, through our development of a multi-level model, we make explicit the two-way causal interaction between entrepreneurial action, institution altering behaviour and the social and cultural context, thus providing a framework for future research.

Digital Entrepreneurship and its Role in Innovation Systems: A Systematic Literature Review as a Basis for Future Research Avenues for Sustainable Transitions

“…The analysis of the initial nodes extracted from the literature sources (see Table 1) and suggestions about their interrelational patterns allow us to conclude that the scope of Entrepreneur is characterized by personal attitudes, competences, decision-making processes, knowledge, and personal outcomes [58][59][60][61][62][63][64]66,82,104]. Extending the obtained results with our own reflections, we may posit that the first three determinants of digital entrepreneurship are the following:…”

“…An analysis of the initial nodes suggests that the dimension Entrepreneur relates primarily to the digital behavior patterns, social impact, and knowledge nodes. The variety of categories covers the range from digital entrepreneurial intentions to start a business [63] and the related decision-making process [62,64] to knowledge integration [66] and social outcomes for entrepreneurs [58][59][60][61].…”

“…Within the sphere of personal outcomes, digital entrepreneurship may help overcome the problems of social positioning and sociocultural restrictions by transforming family relations [59,60], by involving women entrepreneurs [59], and by providing more opportunities for entrepreneurial activities within ethnic minorities [58]. However, digitalization may become a source of new inequalities [61], determining inclusion or exclusion to entrepreneurial activity due, in particular, to social, cultural, and institutional gaps [60] or resource restrictions [58].…”

“…The categories that relate to the Ecosystem dimension are grouped into three initial nodes (see Table 1): processes within the ecosystem, facilitating conditions for digital entrepreneurship, and social networks [60,72,96,99,100,[102][103][104][105]108,109].…”

Service Quality, Customer Relationship Marketing, and Institutional Trust to Engender Customer Loyalty

“…Based on the test results,the hypothesis proved that institutional trust is directly affected by the quality of service [22], [26]. The assessment of Bank Rakyat Indonesia (BRI) in Surakarta was increased by obtaining guarantees.…”