Tipped out: How do gratuities affect restaurant operations?

McAdams, Bruce; Massow, Michael von

doi:10.1080/15378020.2016.1215760

Cited by 13 publications

(6 citation statements)

References 19 publications

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“…Apart from restaurant waitress and waiters, Azar (2012) indicated that tips are often the main source of income for millions of hospitality workers. McAdams and Von Massow (2016) examined the perspectives of restaurant managers and servers in the Canadian province of Ontario and found that tips constitute a significant proportion of servers’ income.…”

Section: Literature Reviewmentioning

confidence: 99%

Dependence on tips and sexual harassment vulnerability of hotel employees in Accra, Ghana

Mensah

2019

JHTI

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Purpose The purpose of this paper is to examine the relationship between perceived dependence on tips and vulnerability to sexual harassment (SH) among hotel employees in Accra Metropolis, Ghana. Design/methodology/approach Within a cross-sectional research design, 583 employees from 55 hotels completed self-administered questionnaires. Descriptive statistics, χ2 test of independence, Kruskal–Wallis test were used to analyse collected data. Findings Results of the study reveal that dependence on tips is related to SH vulnerability of food and beverage staff. Furthermore, dependence on tips engenders a perception of SH climate. Compared to guests and co-workers, supervisors were least identified as perpetrators of SH in hotel workspaces. Guests were responsible for unwanted sexual attention, whereas co-workers pose the greatest risk for gender harassment. Practical implications Hotel management should invest in the publication of educational materials such as leaflets and posters indicating unacceptability of inappropriate sexual behaviours. Originality/value This paper is one of the pioneers to have assessed the relationship between dependence on tips and perceived climate for SH as well as vulnerability to SH in a hotel context.

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Section: Literature Reviewmentioning

confidence: 99%

Dependence on tips and sexual harassment vulnerability of hotel employees in Accra, Ghana

Mensah

2019

JHTI

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“…More and more operations are beginning to address some systemic labour imbalances that have been a long-standing part of the industry, particularly around employee compensation. Some restaurants, for example, are experimenting with no tipping models to address the wage gap that exists between front-of-house and back-of-house employees to create a more equitable pay model and reduce the shortage of kitchen staff (McAdams and von Massow, 2016). Another imbalance that is particularly evident in the restaurant sector is the lack of wage parity between genders.…”

Section: Finding Innovative Solutionsmentioning

confidence: 99%

Human resource challenges in Canada’s hospitality and tourism industry

Murray

Elliot

Simmonds³

et al. 2017

WHATT

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Purpose This paper aims to explore the challenges encountered by the hospitality and tourism industry in managing the labour challenges it faces presently and will face in the coming years. Although there are several issues at play, there are actions that industry members can take both internally and by advocating externally for change. Design/methodology/approach This paper draws on insights from three industry members and two academics to explore key areas in which action can be taken to address labour demand challenges in the hospitality and tourism workforce. The identified action items combine these various types of expertise to provide a holistic frame of action. Findings The Canadian hospitality and tourism industry is facing an ever-increasing labour demand shortage. Industry members can confront this on multiple fronts, from front-line employee satisfaction to more regional and national advocacy efforts. A combination of activities is recommended. Practical implications Hospitality and tourism industry members can take numerous actions from this analysis, including developing stronger organization cultures that align with employee needs, exerting effort in balancing wage gap issues and maintaining pressure on government partners to provide support for establishing hospitality and tourism, so that it is viewed as a valuable career path. Originality/value This paper increases knowledge in the hospitality and tourism field by combining the current human resource management theory with observations from industry experts on the needs that exist now and are predicted in the coming years.

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“…While research on the impacts of tipping has to date focused on a relatively narrow set of phenomena primarily in the context of the hospitality industry, findings point to how tipping can have wide-ranging impacts on workers and organizations (e.g., Azar, 2020; Lynn & Withiam, 2008; McAdams & von Massow, 2017; Ogbonna & Harris, 2002; Wilson, 2019). For individual workers, these impacts include the opportunity to exert some agency over aspects of their work and potentially earn significant income, but also racial discrimination, sexual harassment, a loss of dignity, and income volatility.…”

Section: The Consequentiality Of Tippingmentioning

confidence: 99%

“…Tipping is a complex phenomenon (Azar, 2007;Shamir, 1984) and a highly consequential one. It has wide-ranging impacts on workers and organizations alike, including perpetuating racial discrimination and creating inequality among workers (Azar, 2020;McAdams & von Massow, 2017). Furthermore, who is exposed to these impacts and how they are experienced is poised to shift markedly as the practice domain continuously changes and tipping spreads to new industries, is contested in existing industries, and rapidly evolves due to technological intermediation.…”

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confidence: 99%

The Tip of the Iceberg: A Roadmap for Management Research on Tipping

Pek

2022

Journal of Management Inquiry

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Tipping is a complex phenomenon with wide-ranging impacts on workers and organizations. Prior research has made important contributions to our understanding of why tipping happens and what its impacts are. Yet, we still have much to learn about these topics, particularly when it comes to the emergence, evolution, and diffusion of tipping norms, how organizations approach their decision-making about tipping practices, and the broader individual, organizational, and societal impacts of tipping. Despite management researchers’ limited attention to tipping to date, I argue that they have much to contribute to our understanding of these questions through their conceptual tools and lenses.

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Tipped out: How do gratuities affect restaurant operations?

Cited by 13 publications

References 19 publications

Dependence on tips and sexual harassment vulnerability of hotel employees in Accra, Ghana

Dependence on tips and sexual harassment vulnerability of hotel employees in Accra, Ghana

Human resource challenges in Canada’s hospitality and tourism industry

The Tip of the Iceberg: A Roadmap for Management Research on Tipping

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