“…Others have focused on less common areas such as product development (Peek & Chen, 2011;Tyagi, Choudhary, Cai, & Yang, 2015), architecture (Lima, Rolim, & Alves, Thais da C L, 2010), construction (Matt, Krause, & Rauch, 2013), call centre (Piercy & Rich, 2009), transport (Villareal, Garza, Rosas, & Garcia, 2012) and maintenance service (Kasava, Yusof, Khademi, & Saman, 2015). The use of VSM in healthcare also comes to the forefront (Al-Balushi, 2017;Bal, Ceylan, & Tacoglu, 2017;Dohan, Xenodemetropoulos, & Tan, 2014;Henrique, Rentes, Godinho Filho, & Esposto, 2016;Kaale et al, 2005;Sellers, 2014;Tortorella et al, 2017;Vidal-Carreras, Garcia-Sabater, Marin-Garcia, & Garcia-Sabater, 2015). implemented VSM in an Indian manufacturing industry and achieved reduction of Lead Time by 92.58% and WIP by 97.10 %.…”