2013
DOI: 10.1108/13522751311317594
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Time in corporate images: introducing image heritage and image‐in‐use

Abstract: Purpose -The purpose of this paper is to investigate the influence of inputs from consumers' past experiences of a company on their current image-construction processes, in the context of non-food retailing. Design/methodology/approach -Research data were collected by a multi-method combination of several different qualitative research methods from individuals selected by the theoretical sampling procedure. Analysis and interpretation conformed to a classic grounded theory approach. Findings -It was found that… Show more

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Cited by 48 publications
(75 citation statements)
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References 39 publications
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“…Their study of the Vespa brand reveals a disconnect between what consumers as members of a brand community jointly perceive as relevant corporate heritage attributes and what the company's brand communication accentuates as core corporate heritage elements of the brand. Based on these findings, the authors conceptually integrate the temporal concept of consumer-based corporate image heritage (Rindell 2013) into the heritage quotient framework (Urde et al 2007). The article also introduces a simple to use framework based on the relative relevance of heritage elements for consumers and the company, which could be particularly interesting for practitioners.…”
Section: Editorial Box 1: the Past As A Constitutive Element And As Amentioning
confidence: 99%
See 1 more Smart Citation
“…Their study of the Vespa brand reveals a disconnect between what consumers as members of a brand community jointly perceive as relevant corporate heritage attributes and what the company's brand communication accentuates as core corporate heritage elements of the brand. Based on these findings, the authors conceptually integrate the temporal concept of consumer-based corporate image heritage (Rindell 2013) into the heritage quotient framework (Urde et al 2007). The article also introduces a simple to use framework based on the relative relevance of heritage elements for consumers and the company, which could be particularly interesting for practitioners.…”
Section: Editorial Box 1: the Past As A Constitutive Element And As Amentioning
confidence: 99%
“…More recently, as reflected in this special edition, a number of empirical studies have variously advanced our discernment of the domain by examining how two corporate heritage brandsTiffany's and Burberry -recovered from brand crises (Cooper et al 2015b) and a study of the Vespa brand (Rindell et al 2015) explains the significance of the consumer-based corporate image heritage notion (Rindell 2013) in the context of the heritage quotient framework (Urde, Greyser, and Balmer 2007). The material and spatial manifestation of corporate heritage through corporate heritage architecture of French financial institutions is the focus of another recent contribution (Bargenda 2015) while Cooper et al (2015a), building on the work of Urde et al (2007), detail the differences between the management of established corporate heritage brands with the management approach of contemporary corporate brands lacking the corporate heritage dimension.…”
Section: Recent Empirical Insightsmentioning
confidence: 99%
“…• to be an important driver for customers' perceived value of a product/service brand which has a positive impact on cognitive, affective, and intentional consumer responses (Wiedmann et al, 2011a, b;Wuestefeld et al, 2012;Rindell, 2013;Balmer and Chen, 2015;Rindell et al, 2015) • to be linked to the notion of product/ service brand authenticity (Beverland, 2006;Alexander, 2009;Gundlach and Neville, 2012) • to be associated with stronger emotional and symbolic ties between consumers and a brand (Ballantyne et al, 2006;Simms and Trott, 2006) • to be particularly pertinent for product/ service brands with a premium or luxury value position (Beverland, 2006;Fionda and Moore, 2009). …”
Section: The Consumer Marketing Literature On Heritage Brandingmentioning
confidence: 99%
“…Lee et al [7] propose that brand avoidance behavior show when users observe some brand commitments to be mismatched with their wants or needs. Though, consumers can respond not only to what brands have promised but also to what they morally should have promised but in truth did not; consequently, brand avoidance behavior may not always be associated to what a brand is promising [38]. Brand rejection behaviors appear when negative attitudes, beliefs and emotions toward that brand develop strong and act as barricades to buying, No matter what a brand is (not) promising [39,40].…”
Section: Brand Avoidance Motivatorsmentioning
confidence: 99%