Time effect of disconfirmation on online shopping

Lin, Chinho; Yu, Wei; Lekhawipat, Watcharee

doi:10.1080/0144929x.2017.1406004

Cited by 14 publications

(13 citation statements)

References 61 publications

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“…First, the findings confirm the importance of consumer satisfaction to enhancing repurchase intention. The findings are consistent with previous works investigating the relationships (Lin & Lekhawipat, 2016;Lin et al, 2018;Rodríguez-Torrico et al, 2019;Wang et al, 2018;Wilson et al, 2019). The findings also confirm the importance of consumer-brand identification to enhance repurchase intention.…”

Section: Discussionsupporting

confidence: 93%

“…Previous work has found that consumer satisfaction positively influenced repurchase intention in cellular users (Rodríguez-Torrico, san martín, & San Jose, 2019). Similar findings were also discovered in website users (Wilson et al, 2019), ecommerce users (Lin et al, 2018), and online retail respondents (Wang, Du, & Olsen, 2018). The findings relate to consumer satisfaction theory which suggests that satisfaction will follow further positive intention.…”

Section: Consumer Satisfaction and Repurchase Intentionsupporting

confidence: 77%

“…By drawing consumer satisfaction theory this study postulates several linkages among the study variables. First, this study suggests that when high satisfaction is achieved, the consumers are urged to rebuy the brand (Lin, Wei, & Lekhawipat, 2018;Wilson, Keni, & Tan, 2019). Unfortunately, other works found otherwise (e.g., Dehghan et al, 2015), namely, they did not confirm that consumer satisfaction could develop repurchase intention.…”

Section: Introductionmentioning

confidence: 99%

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Consumer Satisfaction, Consumer-Brand Identification, and Repurchase Intention

Nurmalasari

Wijaya

2022

JMP

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This study proposes whether consumers will be loyal to a product with a brand that they have just bought and tried by knowing their repurchase intention. This study unfolds consumer satisfaction and consumer brand identification as the factors which can influence repurchase intention. A total of 177 samples were used. Path analysis in WarpPLS was used to examine the proposed hypotheses. The results showed a positive relationship influence of consumer satisfaction on repurchase intention. The results also showed a positive consumer-brand identification on repurchase intention. However, consumer-brand identification failed to moderate the relationship between customer satisfaction and repurchase intention.

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Section: Discussionsupporting

confidence: 93%

Section: Consumer Satisfaction and Repurchase Intentionsupporting

confidence: 77%

Section: Introductionmentioning

confidence: 99%

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Consumer Satisfaction, Consumer-Brand Identification, and Repurchase Intention

Nurmalasari

Wijaya

2022

JMP

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“…According to Wood and Neal [56], approximately 45% of people's behavior is repeated daily and eventually turns into habitual behavior, which is an important phenomenon both in the online and offline shopping environment [57]. It is also often used to explain the formation of customer beliefs [23,58], and users' continuous usage [57,59]. Polites and Karahanna (2013) [60] revealed that consumers' shopping habits reflect their interactions with online platforms, and they are very likely to develop habits through obtaining satisfaction towards platform usage [23,61].…”

Section: Habit With Sustainable Usagementioning

confidence: 99%

Exploring Determinants of Consumers’ Platform Usage in “Double Eleven” Shopping Carnival in China: Cognition and Emotion from an Integrated Perspective

Wang

Zhao

2020

Sustainability

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There is a great deal of interest concerning how e-commerce in China can be developed in sustainable ways. Answering this question requires not only the strategic management at the aggregate level, but also developing a micro framework that can effectively understand the cognitive-behavioral pathway of consumers in various online contexts. This paper focuses on the “Double Eleven” Global Online Shopping Carnival (GOSC) in China and attempts to investigate the determinants of consumers’ behaviors of shopping platform usage. The distinguishing feature of this study is that we define GOSC as a unique scenario compared to normal online shopping context, where consumers’ emotional state towards such an event plays a larger role in determining behaviors. Based on Cognitive Emotion Theory (CET), the main findings of this paper suggest that (1) consumers’ behaviors of online platform usage can be affected by both cognitions related factors, including price value, gamification and personalized services, and by emotional state such as having arousal and being pleasured; (2) cognition has an effect on emotional state, such as the positive effect of price value on arousal and pleasure or gamification on arousal. Our study, therefore, has highlighted a number of key points to the sustainable development of GOSC. Limitations and further research directions are also discussed.

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“…In the electronic market, consumers make purchasing decisions based on trust and expectation of products or enterprises [70,88]. The quality of products and purchasing experience of online retailers will gain confidence in products and generate a sense of trust [89].…”

Section: Research Hypothesis and Theoretical Modelmentioning

confidence: 99%

Effect of Emotion, Expectation, and Privacy on Purchase Intention in WeChat Health Product Consumption: The Mediating Role of Trust

Wang

Zhang

Zhou

et al. 2019

IJERPH

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With the aging of the population and the upgrading of the consumption structure of national health demand in China, it has become a new trend for the public to actively seek health products and services on social networks. Based on the theory of reasoned behavior and the theory of expectancy confirmation, this study aims to analyze the cognitive factors and their effects on WeChat users’ purchase intention in the process of health product consumption. Considering that safety is a key feature of health products that distinguishes them from other consumer products, the “satisfaction” concept in the expectancy confirmation model is replaced by “trust” in this study. Two hundred and two (202) valid samples were collected by a questionnaire survey to analyze their intentions to buy health products on WeChat. Theoretical models and corresponding research hypotheses were verified by structural equation modeling. The research results show that emotional price and emotional experience are positively correlated with trust and purchase intention. There is an obvious negative correlation between privacy invasion and trust. Expectation confirmation is positively associated with trust. Moreover, the intermediary test shows that trust has completely mediated between emotional price and purchase intention, and trust also has a full intermediary effect on expectation confirmation and purchase intention.

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Time effect of disconfirmation on online shopping

Cited by 14 publications

References 61 publications

Consumer Satisfaction, Consumer-Brand Identification, and Repurchase Intention

Consumer Satisfaction, Consumer-Brand Identification, and Repurchase Intention

Exploring Determinants of Consumers’ Platform Usage in “Double Eleven” Shopping Carnival in China: Cognition and Emotion from an Integrated Perspective

Effect of Emotion, Expectation, and Privacy on Purchase Intention in WeChat Health Product Consumption: The Mediating Role of Trust

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