1999
DOI: 10.1207/s1532754xjprr1102_04
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Time as an Indicator of the Perceptions and Behavior of Members of a Key Public: Monitoring and Predicting Organization-Public Relationships

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Cited by 75 publications
(26 citation statements)
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“…Seltzer and Zhang (2011) propose that antecedents such as trust created a base from which to build a relationship. Furthermore, their study confirmed Ledingham, Bruning, and Wilson (1999) notion that those who had been affiliated with the party longer had stronger relationships (Seltzer & Zhang, 2011). In an early study of governmentcommunity relationships, Ledingham (2001) found a connection between loyalty and relationship where a stronger relationship translated in one's desire to continue to support a local government.…”
Section: Relationship Theory and Political Public Relationsmentioning
confidence: 63%
“…Seltzer and Zhang (2011) propose that antecedents such as trust created a base from which to build a relationship. Furthermore, their study confirmed Ledingham, Bruning, and Wilson (1999) notion that those who had been affiliated with the party longer had stronger relationships (Seltzer & Zhang, 2011). In an early study of governmentcommunity relationships, Ledingham (2001) found a connection between loyalty and relationship where a stronger relationship translated in one's desire to continue to support a local government.…”
Section: Relationship Theory and Political Public Relationsmentioning
confidence: 63%
“…Consequently, these emotions may have profound impacts on the formation or continuation of relationships (cf. Jo, 2006;Ledingham, Bruning, & Wilson, 1999). In general, people seek to renew their positive emotions and avoid reliving the negative (Nesse, 1990); therefore, one can intentionally lower one's expectations by adjusting one's confidence, in the hopes of avoiding future disappointments .…”
Section: Tablesmentioning
confidence: 99%
“…My sample also included articles in which relationship management was mentioned as a tool for aligning or reconciling organizational behavior with the expectations of stakeholders or publics (e.g., . In relation to satisfaction, expectations were mentioned as factors that contribute to why relationships end, particularly as dissatisfaction can result from unfulfilled expectations (e.g., Jo, 2006;Ledingham, Bruning, & Wilson, 1999). In addition to satisfaction in relationships, expectations were connected to satisfaction attached to products and services (e.g., .…”
Section: Referring Articlesmentioning
confidence: 99%
“…Ledingham and Bruning (2000) extend this view of public relations as a relationship practice to obtain quality relational outcomes through optimal initiation and maintenance strategies (Ledingham et al, 1999;Rosli & Adwan, 2013). Nevertheless, public relations scholars studying public relationships have attempted to explicate the financial contribution of effective public relations.…”
Section: Problem Statementsmentioning
confidence: 99%