Abstract:ABSTRACT. San Jose State University Library, like most academic libraries, is struggling to meet users' rising expectations for immediate information within the financial confines of a flat budget. To address acquisition of non-subscribed article content, particularly outside of business hours, San Jose State University Library implemented Copyright Clearance Center's Get It Now, a document delivery service. Three academic years of analyzed data, which involves over 10,000 requests, and the subsequent collecti… Show more
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