Third Party Role in Conflict Management in Turkish Organizations

Kozan, M. Kamil; Ergin, Canan

doi:10.17730/humo.58.4.7913146w096t7hn6

Cited by 17 publications

(41 citation statements)

References 5 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, surprisingly few studies have examined Turkish conflict management styles and the impact of collectivism on the choice of conflict management styles in Turkey (Kozan, 2002;Kozan and Ergin, 1999;Kozan et al, 2007). This study is intended to bridge this gap by exploring Turkish conflict management styles and their relationships with collectivistic culture values.…”

mentioning

confidence: 99%

Explore the impact of collectivism on conflict management styles: a Turkish study

Erkuş

Tabak

2010

International Journal of Conflict Management

View full text Add to dashboard Cite

Purpose -The purpose of this paper is to examine the impact of collectivism on conflict management styles in Turkey and to help conflict management researchers and practitioners better understand conflict and conflict management in an international context. Design/methodology/approach -Self-administered questionnaires with the ROCI scale were used in this study. Data were collected by surveying 244 managerial employees from both public and private organizations. Factor analysis and regression analysis were then used to explore the relationships between conflict management styles and different aspects of collectivism. Differences in demographic factors were also discussed.Findings -This study shows Turkish people are more likely to use collaborating style, instead of compromising or avoiding as expected from a collectivistic culture. Further, different aspects of collectivism have different effects on Turkish conflict management styles: the importance of competitive success leads to preferences for competing style; the value of working alone leads to less collaboration; the norms of subordination of personal needs to group interest are positively related to more collaborating and accommodating; and the beliefs of the effects of personal pursuit on group productivity are positively related to more compromising. Originality/value -While Turkey has become more important in world markets, very few studies have been conducted to explore Turkish conflict management styles. This paper examines the ranking of preferences in conflict management methods in Turkey, as well as the impact of collectivism on different conflict management styles, which extends the understanding of cross-cultural differences in conflict management.

show abstract

mentioning

confidence: 99%

Explore the impact of collectivism on conflict management styles: a Turkish study

Erkuş

Tabak

2010

International Journal of Conflict Management

View full text Add to dashboard Cite

show abstract

“…(Procedural help) ○Make sure that both parties interact in a productive manner (Keashly & Newberry, ); ○Listen to disputant's point of view investigate all sides (Jameson, ; Kozan & Ergin, ); ○Ensure equal time for both to state their case (Keashly & Newberry, ); ○Suggest possible areas that may need exploration (Keashly & Newberry, ); ○Outlining procedures to follow and generate alternatives on how the discussion could proceed (Keashly & Newberry, ); ○Help the parties talk directly to each other to help them solve the problem on their own (Jameson, ); ○Structure the conversations, distinguishing main from side issues, and identify the important statements (Giebels & Yang, ); ○Try to incorporate disputant's ideas (Kozan & Ergin, ); …”

Section: Resultsmentioning

confidence: 99%

“…(Content help) ○Provide own advices or ideas (Jameson, ; Kozan & Ergin, ); ○Propose a solution (Jameson, ; Kozan & Ergin, ). …”

Section: Resultsmentioning

confidence: 99%

Peacemaking at the Workplace: A Systematic Review

Zhang

Bollen

Pei

et al. 2018

Negotiation Conflict Man Res

View full text Add to dashboard Cite

Research on third party interventions in conflict has mostly focused on formal interventions by professional mediators or supervisors. Studies on informal and voluntary third party interventions by peers or someone else in a nonhierarchical position are very limited. The aim of this systematic review is to investigate empirical studies on peacemaking to (a) define the concept; (b) search for scales that measure peacemaking; (c) and identify outcomes of peacemaking. In total, our search led to 713 unique hits of which 12 were retained based on the predefined selection criteria. Based on the findings from the reviewed articles, we propose a definition of peacemaking and identify four components of peacemaking: relational, procedural, emotional, and content help. This study contributes to the current conflict management literature by focusing on informal and voluntary helping behavior in the context of conflicts (instead of formal interventions), while linking the literature on organizational citizenship behavior and research on third party interventions in the context of conflict. In practice, peacemakers play a crucial role in solving conflicts constructively and contribute as such to both individual and team functioning.

show abstract

“…Research has shown that two-thirds of conflicts in Turkey had a third party involved (Kozan and Ergin, 1999). Turkish culture is not distinguished with a compromise tradition that is found in west.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

“…In collectivistic cultures, mediators generally appeal to traditional norms and draw attention to possible loss of face for the disputants. This style was labeled as educative and measured by Kozan and Ergin (1999) in a survey of Turkish organizations.…”

mentioning

confidence: 99%

Bases of power and conflict intervention strategy: a study on Turkish managers

Kozan

Ergin

Varoğlu

2014

International Journal of Conflict Management

Self Cite

View full text Add to dashboard Cite

Purpose – This study aims to develop an influence perspective for managerial intervention in subordinates conflicts, which helps to represent various strategies identified in the literature in a single model. Managers' power base was then related to their intervention strategies. Drawing upon Social Judgment Theory, anchoring of subordinates positions is studied as a moderating variable.Design/methodology/approach – Thirty nine supervisors and their 165 subordinates from several organizations in Turkey filled out a questionnaire reporting power base of supervisor and their intervention strategy utilizing the critical incident technique.Findings – Referent power of superior led to mediation in subordinates' conflicts. However, mediation decreased while restructuring, arbitration, and educative strategies increased with increased anchoring of subordinates' positions. These latter strategies mostly relied on reward power of manager. Subordinate satisfaction was highest with mediation and lowest when supervisors distanced themselves from the conflict.Research limitations/implications – The present study could only test the moderating effect of escalation as an anchoring variable. Future studies may look at the anchoring effect of whether the dispute is handled in public or in private, and whether the parties have a competing versus collaborative or compromising styles.Practical implications – Training of managers in mediation may be essential in cultures where they play a focal role in handling subordinates conflicts. Such training may have to take into account their broader influence strategies and use of power.Originality/value – An influence perspective is useful in integrating the vast array of managerial intervention strategies in the literature. Furthermore, the anchoring effect provides a theoretical explanation for managers' use of more forceful intervention with less cooperative subordinates

show abstract

Third Party Role in Conflict Management in Turkish Organizations

Cited by 17 publications

References 5 publications

Explore the impact of collectivism on conflict management styles: a Turkish study

Explore the impact of collectivism on conflict management styles: a Turkish study

Peacemaking at the Workplace: A Systematic Review

Bases of power and conflict intervention strategy: a study on Turkish managers

Contact Info

Product

Resources

About