Think Like a UX Researcher

Travis, David; Hodgson, P. K. G.

doi:10.1201/9780429430787

Cited by 16 publications

(6 citation statements)

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“…Similarly, according to the double diamond method, there are four design steps, with the first two steps involving discovering and defining the problem before a product is developed and delivered [ 56 , 57 ]. Identifying which gamification features parents will find beneficial or deterring can ensure better reception of the application later.…”

Section: Methodsmentioning

confidence: 99%

Identifying Potential Gamification Elements for A New Chatbot for Families With Neurodevelopmental Disorders: User-Centered Design Approach

et al. 2022

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Background Chatbots have been increasingly considered for applications in the health care field. However, it remains unclear how a chatbot can assist users with complex health needs, such as parents of children with neurodevelopmental disorders (NDDs) who need ongoing support. Often, this population must deal with complex and overwhelming health information, which can make parents less likely to use a software that may be very helpful. An approach to enhance user engagement is incorporating game elements in nongame contexts, known as gamification. Gamification needs to be tailored to users; however, there has been no previous assessment of gamification use in chatbots for NDDs. Objective We sought to examine how gamification elements are perceived and whether their implementation in chatbots will be well received among parents of children with NDDs. We have discussed some elements in detail as the initial step of the project. Methods We performed a narrative literature review of gamification elements, specifically those used in health and education. Among the elements identified in the literature, our health and social science experts in NDDs prioritized five elements for in-depth discussion: goal setting, customization, rewards, social networking, and unlockable content. We used a qualitative approach, which included focus groups and interviews with parents of children with NDDs (N=21), to assess the acceptability of the potential implementation of these elements in an NDD-focused chatbot. Parents were asked about their opinions on the 5 elements and to rate them. Video and audio recordings were transcribed and summarized for emerging themes, using deductive and inductive thematic approaches. Results From the responses obtained from 21 participants, we identified three main themes: parents of children with NDDs were familiar with and had positive experiences with gamification; a specific element (goal setting) was important to all parents, whereas others (customization, rewards, and unlockable content) received mixed opinions; and the social networking element received positive feedback, but concerns about information accuracy were raised. Conclusions We showed for the first time that parents of children with NDDs support gamification use in a chatbot for NDDs. Our study illustrates the need for a user-centered design in the medical domain and provides a foundation for researchers interested in developing chatbots for populations that are medically vulnerable. Future studies exploring wide range of gamification elements with large number of potential users are needed to understand the impact of gamification elements in enhancing knowledge mobilization.

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Section: Methodsmentioning

confidence: 99%

Identifying Potential Gamification Elements for A New Chatbot for Families With Neurodevelopmental Disorders: User-Centered Design Approach

et al. 2022

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“…Ethnography is a primary social-anthropological approach that is frequently employed in combination with in-depth interviews, workshops, or other techniques to examine the significance of traditional ICH [18]. Some scholars believe that ethnography is the study of heritage [19]. For this research, the purpose of ethnography is to grasp the artists' point of view and vision of their world [20], as well as to help the author understand the bigger picture of traditional ICH.…”

Section: Research Methods In Heritage Studiesmentioning

confidence: 99%

“…Traditional ethnographers more intend to engage with societies and become a part of them; meanwhile, design ethnographers are more focused on observing and interviewing people from outside. Design ethnography does not require researchers to collect and build an enormous dataset, but only to create a 'just enough' analysis to test risky assumptions [19].…”

Section: Research Through Design (Rtd)mentioning

confidence: 99%

A Methodological Reflection: Deconstructing Cultural Elements for Enhancing Cross-Cultural Appreciation of Chinese Intangible Cultural Heritage

Zhao

2020

Culture and Computing

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This paper presents a practical method of deconstructing cultural elements based on the Human Computer Interaction (HCI) perspective to enhance cross-cultural appreciation of Chinese Intangible Cultural Heritage (ICH). The author pioneered this approach during conducting two case studies as a means to enhance appreciation and engagement with Chinese ICH, such as the extraction of elements from traditional Chinese painting and puppetry with potential to support cross-cultural appreciation, as well as the establishment of an elements archive. Through integrating a series of HCI research methods, this approach provides a specific foundational framework that assists non-Chinese people to better understand the cultural significance of Chinese ICH.

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“…Stages in this process, such as understand, empathy, and define, force reflection on the core issue to overcome during design. Design thinking utilizes interactions, such as introducing boundary objects or generative research tools, to identify the "pain points" experienced by end users (Sanders and Stappers 2012;Travis and Hodgson 2019). Second, design thinking differs from coproduction by divergent and convergent ideation.…”

Section: Nasa Jet Propulsion Laboratory's Drought Design Laboratorymentioning

confidence: 99%

Designing Drought Indicators

Purdy

Kawata

Fisher

et al. 2019

Bulletin of the American Meteorological Society

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Drought indicators hold great potential to assist water management. However, drought information products are traditionally designed by scientists with little input from the end users. This has resulted in an inundation of products ill suited to stakeholder needs and requirements, limiting the potential for improving management through the use of these products. In a different field—the field of product design—product designers and strategists have matured methodologies for optimizing the creation of material products, such as shoes and cars, for example, for customers. A multitude of design-centric strategies are employed to determine customer needs and requirements (e.g., lighter shoe, more cushioning, breathable, reflectivity, arch support, width options, color options). These approaches can be extended from material to information or data products. Here, we describe how the methodological approaches within the field of product design can be interdisciplinarily employed to data products for drought indicators, with water managers as end users (i.e., the “customers”). New results for drought data products may be transformative in how drought indices are constructed, communicated, and delivered, with potentially significant improvements for water management.

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Think Like a UX Researcher

Cited by 16 publications

References 0 publications

Identifying Potential Gamification Elements for A New Chatbot for Families With Neurodevelopmental Disorders: User-Centered Design Approach

Identifying Potential Gamification Elements for A New Chatbot for Families With Neurodevelopmental Disorders: User-Centered Design Approach

A Methodological Reflection: Deconstructing Cultural Elements for Enhancing Cross-Cultural Appreciation of Chinese Intangible Cultural Heritage

Designing Drought Indicators

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