“They’re not going to do all the tasks we do”: Understanding Trust and Reassurance towards a UV-C Disinfection Robot
Maria J. Galvez Trigo,
Gisela Reyes-Cruz,
Horia A. Maior
et al.
Abstract:Increasingly, robots are adopted for routine tasks such as cleaning and disinfection of public spaces, raising questions about attitudes and trust of professional cleaners who might in future have robots as teammates, and whether the general public feels reassured when disinfection is carried out by robots. In this paper, we present the results of a mixed-methods user study exploring how trust and reassurance by both professional cleaners and members of the public is affected by the use of a UV-C disinfection … Show more
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