“…Given the immensity of the shift in welfare policy and the daunting economic trends of the post‐2000 bust period, it is no surprise that researchers increasingly turned their attention to understanding the challenges and opportunities facing welfare recipients, welfare leavers, and the “working poor” more generally. They explored how individuals experienced the transition from welfare to employment, including their knowledge and managing of the welfare rules (e.g., Harris & Parisi, 2008) and their experiences with job training and work readiness programs (e.g., Kissane, 2008). Scholars detailed the implementation of the reforms on the state level, in local welfare offices, and in nonprofit organizations, including the attitudes and behavior of directors and frontline workers (Hays, 2003; Kissane, 2010; Schram, Soss, Fording, & Houser, 2009; Watkins‐Hayes, 2009).…”