Therapeutic Communication With Patients In The Emergency Room Hospital

Abstract

Emergency care causes patients fear and anxiety in the face of treatment, so it requires the nurse's therapeutic communication to manage anxiety. This study aims to determine the effectiveness of therapeutic communication in emergency patients who experience anxiety. The research design uses a pre-experimental research design with a one-group pre-test post-test design approach, and a total of 32 respondents with a simple random sampling technique. The results showed that all respondents experienced a decrease in anxiety after therapeutic communication. Therapeutic communication techniques often used are listening, giving open-ended questions, repeating, indicating acceptance, and providing information. Therapeutic communication with patients experiencing emergency conditions is necessary to provide the support patients need. Nurses' understanding of therapeutic communication techniques according to the patient's condition can improve the achievement of nursing care goals and increase the satisfaction of professional nursing services.

Analysis of factors that influence the implementation of patient safety by nurses in hospitals: Literature review

“…Effective communication is one indicator of international patient safety goals. Communication is an important factor in establishing a therapeutic relationship between staff and patients, especially nurses as the main staff with the largest number [12]. Having open and good communication between health workers in carrying out their duties and with patients and their families in health consultations will reduce the incidence of misperceptions or misunderstandings, so that the occurrence of undesirable events due to errors in receiving messages can be minimized.…”

Knowledge Profile of Therapeutic Communication Students of Health Services Expertise Program at Vocational School

“…This great communication will enable collaborating Caregiver Professionals to detect health concerns early, improve diagnosis accuracy, reduce costly medical crises and treatments, and avoid long-term care. A nurse must be able to sense the client's emotions in order to build a healthy and successful therapeutic relationship with the client (Mawaddah & Handrianto, 2023;Siti et al, 2016). Nurses who are sensitive to their patients' feelings may avoid speaking or doing things that breach their privacy or damage their feelings.…”