Theory development in a globalized world: Bridging “Doing as the Romans Do” with “Understanding Why the Romans Do It”

Homer, Stephen Thomas; Lim, Weng Marc

doi:10.1002/joe.22234

Cited by 5 publications

(1 citation statement)

References 55 publications

(61 reference statements)

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“…The study sample comprises 214 employees and 250 customers, who were randomly selected from the same 21 companies in the Kurdistan region of Iraq, contributing to theory development and generalizability in a developing region of a globalized world (Homer & Lim, 2024).…”

Section: Samplingmentioning

confidence: 99%

Does empowerment work? The role of education in service quality

Budur,

Demir,

Ahmed

2024

Glob Bus Org Exc

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The current study investigated the impact of employees’ educational level on the relationship between empowerment and service quality while exploring the role of perceived supervisor support. Empirical data were collected from 214 employees and 250 customers from the same companies, with structural equation modelling and Hayes’ (2018) moderation technique being employed to analyze the collected data. Resultantly, empowerment significantly impacted service quality based on employees’ educational level while reducing the perception of service quality among employees with high school diplomas or lower educational levels. Contrarily, empowerment increased service quality performance for employees with bachelor's degrees or higher levels. Managers should consider employees’ educational backgrounds during empowerment to improve service quality. Perceived supervisor support also significantly mediated the association between empowerment and service quality, regardless of employees’ educational level. The findings contributed to the knowledge of the complex dynamics between empowerment, educational level, supervisor support, and service quality.

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Section: Samplingmentioning

confidence: 99%

Does empowerment work? The role of education in service quality

Budur,

Demir,

Ahmed

2024

Glob Bus Org Exc

View full text Add to dashboard Cite

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The role of business and management in driving the sustainable development goals (SDGs): Current insights and future directions from a systematic review

Mahajan,

Kumar,

Lim

et al. 2024

Bus Strat Env

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The pursuit of sustainable development goals (SDGs) extends beyond governmental responsibility, demanding active engagement from businesses and managers. This study systematically reviews SDG‐related research within the fields of business and management to elucidate their roles in advancing this global agenda. By analyzing a corpus of pertinent studies from Scopus and Web of Science through bibliometric–content analysis, this study not only identifies publication trends, prominent contributors, theories, contexts, and methods but also uncovers the evolving roles of businesses and managers in driving the SDGs. The main themes emerging from this analysis include (1) forging sustainable partnerships, practices, and policies, reflecting businesses' role in stakeholder collaboration and policymaking; (2) addressing contemporary sustainability challenges like artificial intelligence and the dynamics of emerging economies; (3) balancing economic advancement with environmental sustainability, highlighting businesses' impact on ecological footprints and the importance of green finance; (4) integrating financial development considerations with ecological responsibility; (5) promoting equity and well‐being, underscoring the influence of businesses and managers on societal welfare; and (6) shaping governance frameworks for sustainable production and consumption. These themes collectively paint a comprehensive picture of how business and management practices are crucial in achieving the SDGs, offering insights into current contributions, and charting potential pathways for future research and implementation.

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Work‐life balance and withdrawal behaviors among knowledge workforce: High performance work system comes into play for managing boundaries

Mathur,

Gulati,

Sankpal

et al. 2024

Glob Bus Org Exc

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In the wake of a turbulent era over the past 3 years, characterized by the unprecedented challenges posed by the COVID‐19 pandemic, individuals have found themselves contending with the intersection of professional and personal responsibilities. The pursuit of luxury has given way to a collective nightmare, as work and family demands converged, each equally relentless and significant. Our paper focuses on the experiences of individuals who confronted and triumphed over these challenges. A sample of 368 professionals, predominantly working from home, was examined to explore the impact of high performance work systems and boundary management in a post‐pandemic landscape marked by blurred boundaries. Our findings support the notion that effective boundary management, encompassing the management of non‐work intruding on work and work encroaching on non‐work, significantly influences withdrawal behaviors. Our study reveals the importance of organizations fostering work practices that empower employees with the IT skills to navigate virtual technologies seamlessly. By doing so, organizations can enhance work‐life balance and mitigate withdrawal behaviors among their workforces.

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Theory development in a globalized world: Bridging “Doing as the Romans Do” with “Understanding Why the Romans Do It”

Cited by 5 publications

References 55 publications

Does empowerment work? The role of education in service quality

Does empowerment work? The role of education in service quality

The role of business and management in driving the sustainable development goals (SDGs): Current insights and future directions from a systematic review

Work‐life balance and withdrawal behaviors among knowledge workforce: High performance work system comes into play for managing boundaries

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