“…In efect, P01 saw LCRS as a "less personalized version of real-time substitution ", whereas other participants discerned "conceptual overlaps between LCRS and music streaming services" [P02, P08, P12, P13], however with the latter by far being their preferred option. To make the LCRS concept more attractive and engaging for this customer profle, the integration of a Conversational User Interface (CUI) and/or collaborative or even competitive elements could be investigated [13]. To end on a positive note, certain music streaming lovers in the participant sample postulated that the tested real-time substitution approach could remedy parts of their frustrations with radio and that this in turn could increase the probability of them (keeping on) listening to radio: "once I switch from radio to music streaming, I typically will not switch back during that listening session; having the option to substitute radio content is a possible approach to postpone this switch" [P01, P03, P04, P12].…”