The Way of Quality Management of the Decision Making Software Systems Development

Dolinina, Olga; Kushnikov, V. A.; Pechenkin, Vitaly; Rezchikov, A. F.

doi:10.1007/978-3-319-91186-1_11

Cited by 7 publications

(4 citation statements)

References 2 publications

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“…Among the identified criteria for assessing the effectiveness of retail services are "human resources" and "consumer-related processes", which will be analysed in detail in this paragraph. [14] In the course of this study, during the practical testing of the methodology, we have found that by the criterion "Human resources", loyalty and motivation systems are not effective enough for the retail networks under study. Corporate motivational policy does not work, there is no periodic training of personnel working on specialized equipment.…”

Section: Methodsmentioning

confidence: 88%

Assessment of Personnel and Consumer Orientation in the Realization of Value Development of Services

Sergeevna¹,

Ernstovna²,

Irekovich³

et al. 2020

Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019)

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Assessment of personnel and consumer orientation in the realization of value development of servicesIn the context of realization of value service development for network-based enterprises, which include retail chains, corporate standards are necessary. The article justifies that a clear regulation of labour processes will ensure staff and consumer orientation through the allocation of functions and responsibilities among officials based on value management.Interviews with key employees and completion of questionnaires of consultant sellers and cooks in supermarkets were used as methods of conducting the study. The proposed methodology of evaluation of efficiency of organization of labor processes of retail chains using three factors (types of works performed, complexity of works, time of works performance) compiled in accordance with UTQD (Unified tariff-qualification directory of works and professions of workers), and interviews with managers.The analysis on the developed method of labor peculiarities in terms of positions of working professions on the example of the three largest trading chains in Moscow and Kazan allowed to determine the performance of the system of motivation and loyalty.The results of the analysis are presented taking into account various factors and main groups of works performed, labor operations are identified in accordance with UTQD, clarified and agreed with the administrators of the market and questionnaires and working instructions of sales consultants are prepared. The results of the organization of labour processes formed the basis of the constituent elements of corporate service standards for the studied trade chains, which develop a strategy of client-oriented development.

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Section: Methodsmentioning

confidence: 88%

Assessment of Personnel and Consumer Orientation in the Realization of Value Development of Services

Sergeevna¹,

Ernstovna²,

Irekovich³

et al. 2020

Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019)

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“…However, it's important to establish, measure and regulate the quality of a product to increase its usage and acceptability (Kaur & Pruthi, 2022). Different definitions of quality exist based on various perspectives (Dolinina et al, 2018) each providing a distinct definition of quality.…”

Section: What Is Qualitymentioning

confidence: 99%

ISO 9126 Quality Model For Evaluating of Student Portal: Al-Madinah International University (Case study)

Al Moaiad,

Abu Bakar,

Zamin

et al. 2023

E-BPJ

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E-learning is a teaching system that involves electronic resources such as computers and the Internet, and the student portal is an essential tool that supports learning in universities. However, there is a limited evaluation model for educational websites. Therefore, a framework is required to guide the creation of such a model. The study conducted evaluates the quality of the student portal at Al-Madinah International University based on ISO 9126 quality model from the student's perspective, and the results show a good quality portal. Nonetheless, students suggest improvements to enhance its effectiveness, ease of use, and learning process.

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“…Some of the works in this area are reviewed and analyzed below [5]. Comparing the results, it is concluded that the first population is more aware of these cases.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploration of Intellectual Software Systems and Development of Conceptual Model

Mahmudova¹

2020

Review of Computer Engineering Research

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This article explores the field of artificial intelligence and intellectual systems. The structure, types and classification of the intellectual system are studied. The intellectual system is a technical or software system that is capable of solving the problems which are specific and creative in a particular subject area, so that knowledge is stored in the memory of such systems. Intelligent System is a technical or software system that competently solves the problems that are relevant to a particular subject area and that knowledge is stored in such systems. Intelligent systems are studied by a team of researchers called "artificial intelligence". The article provides the differences between the ordinary system and the intellectual system. The system is intellectual when it not only changes the parameters of information access, but also changes its behavior itself depending on the system capability. Intelligent system in decision-making technologies is an intellectual information-computing system that solves the problems without human involvement. The classification of intellectual systems is analyzed in the article. A conceptual model for intelligent systems has been developed. The intellectual systems themselves may also have some gaps. In future, the development of new intelligence systems and improvement of existing ones will benefit the economy even more. Contribution/Originality: The intelligent system structure, types of program errors, classification of programming errors, research areas of intellectual systems was studied. Based on the study, a conceptual model for intellectual systems has been developed.

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The Way of Quality Management of the Decision Making Software Systems Development

Cited by 7 publications

References 2 publications

Assessment of Personnel and Consumer Orientation in the Realization of Value Development of Services

Assessment of Personnel and Consumer Orientation in the Realization of Value Development of Services

ISO 9126 Quality Model For Evaluating of Student Portal: Al-Madinah International University (Case study)

Exploration of Intellectual Software Systems and Development of Conceptual Model

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