The Value of ITIL in Enterprise Architecture

Integrated Methodology for Information System Change Control Based on Enterprise Architecture Models

“…The problem of methodology integration is highlighted in several research papers, such as [1], [19], [20], [21], where different solutions are also presented.…”

“…Article [21] proposes integration by approaching ITIL from an EA perspective and proposes mapping of ITIL concepts to EA, and a set of models representing the ITIL metamodel using the ArchiMate modelling language. In [19], the authors bridge the EA approach and the ITIL framework through the definition of a specific EA for organisations that need to manage IT services. The paper focuses on architecture value by identifying and modelling its valuation concepts and instances.…”

“…Several research papers investigate the ITIL and EA, especially, TOGAF integration possibilities [19], [20], [21]. In [20], an attempt is made to define the EA specification that uses ITIL principles, methods, processes and concepts to perform IT service management, and general EA principles, methods and models for the design and implementation of the remaining organisational structure.…”

“…The main idea of [19], [20], [21] is to use TOGAF for ITIL implementation. These papers focus on the overall implementation and usage of methodologies in enterprises and they do not fully cover specific IS change management needs.…”

“…Change management is also addressed in other areas of enterprise resource management, for example, project management methods such as PRINCE 2, service management methods such as ITIL, management consultancy methods such as Catalyst, and others. The empirical evidence suggests that enterprises use several methodologies for IS change management, and their integration in enterprise operating model is limited [19], [20]. Each enterprise resource management area is governed separately, usually within different organisation units, and coordination and united oversight are insufficient.…”