The value of internal communication in enhancing employees’ health information disclosure intentions in the workplace

Lee, Yeunjae; Li, Jo-Yun

doi:10.1016/j.pubrev.2019.101872

Cited by 39 publications

(51 citation statements)

References 39 publications

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“…This corresponds with previous findings on the positive effect of transparent communication on employee-organization relationships (e.g. Lee and Li, 2020;Men and Stacks, 2014). The separate examination of informational aspects, i.e.…”

Section: Discussionsupporting

confidence: 91%

Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations

Einwiller

Ruppel

Stranzl

2021

JCOM

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PurposeBased on social exchange theory, the study examines the influence of informational and relational internal communication on cognitive and affective responses and job engagement during organizational crises caused by the COVID-19 pandemic.Design/methodology/approachData were collected by means of an online survey among people working in organizations with a minimum of 10 employees (N = 1,033) and analyzed using structural equation modeling.FindingsResults show that informational and relational communication as organizational resources have a significant but distinct influence on how employees support their employer during the crisis. While informational communication influences employees' acceptance of managerial decisions, relational communication exerts most influence on affective commitment, which is the strongest driver of job engagement.Research limitations/implicationsThe cross-sectional design, specific crisis situation and geographic location are limitations of the study.Practical implicationsDelivering relevant information to employees quickly and reliably is important. Yet, relationship-oriented communication that demonstrates appreciation and allows for participation has even stronger effects on job engagement, which is essential to mastering challenges arising from a crisis.Social implicationsDuring the COVID-19 pandemic, organizations demanded much from their employees. In exchange, organizations should provide the resources information, status and love (Foa and Foa, 1980) by means of internal crisis communication.Originality/valueThe study demonstrates the role of different types of internal communication during organizational crises used to convey organizational resources, and it highlights the mediating role of acceptance and commitment to enhance employees' engagement at work.

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Section: Discussionsupporting

confidence: 91%

Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations

Einwiller

Ruppel

Stranzl

2021

JCOM

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“…Public relations scholars suggested that internal communication can help organizations build and maintain long-term relationships with their employees and encourage employee behaviors ( Kim & Rhee, 2011 ; Men & Stacks, 2014 ). Strategic internal communication can also help an organization mitigate crisis damages, reshape its corporate image, and obtain internal support ( Johansen, Aggerholm, & Frandsen, 2012 ), including for the COVID-19 health crisis (e.g., Ruck & Men, 2021 ), and trigger employees’ health-related behaviors in the workplace ( Lee & Li, 2020 ). Specifically, researchers highlighted the importance of dialogue facilitation between an organization and its employees as an effective internal communication strategy for building quality relationships ( Jo & Shim, 2005 ; Ruck, Welch, & Menara, 2017 ).…”

Section: Introductionmentioning

confidence: 99%

How dialogic internal communication fosters employees’ safety behavior during the COVID-19 pandemic

Lee

2022

Public Relations Review

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As employees return to the workplace amidst the COVID-19 pandemic, ensuring safety and health at work remains a top priority for organizations. Grounded in dialogic theory and protection motivation theory, this study examines how dialogic communication, as a type of strategic internal communication, can encourage employees to engage in safety behaviors in the workplace during the COVID-19 pandemic via heightened efficacy and perceived threat. An online survey of full-time employees of different industries returning to the workplace during the COVID-19 pandemic is conducted. Results suggest that the communal relationship of employees with their organization, influenced by dialogic internal communication, fosters their efficacy and perceived threat of COVID-19 in the workplace, which in turn increases their safety behaviors. Theoretical and practical implications for public relations and internal communication studies are discussed.

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“…In the context of fitness, perceived benefit is defined as the perceived value that individuals attach to sharing personal fitness information with health care providers. In general, perceived benefits have been associated with information sharing in various contexts, including health care [ 50 ]. For example, Wang et al [ 51 ] reported that patients find that improved health care quality and convenience are among the benefits of sharing personal health information.…”

Section: Introductionmentioning

confidence: 99%

Fitness Tracker Information and Privacy Management: Empirical Study

Abdelhamid¹

2021

J Med Internet Res

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Background Fitness trackers allow users to collect, manage, track, and monitor fitness-related activities, such as distance walked, calorie intake, sleep quality, and heart rate. Fitness trackers have become increasingly popular in the past decade. One in five Americans use a device or an app to track their fitness-related activities. These devices generate massive and important data that could help physicians make better assessments of their patients’ health if shared with health providers. This ultimately could lead to better health outcomes and perhaps even lower costs for patients. However, sharing personal fitness information with health care providers has drawbacks, mainly related to the risk of privacy loss and information misuse. Objective This study investigates the influence of granting users granular privacy control on their willingness to share fitness information. Methods The study used 270 valid responses collected from Mtrurkers through Amazon Mechanical Turk (MTurk). Participants were randomly assigned to one of two groups. The conceptual model was tested using structural equation modeling (SEM). The dependent variable was the intention to share fitness information. The independent variables were perceived risk, perceived benefits, and trust in the system. Results SEM explained about 60% of the variance in the dependent variable. Three of the four hypotheses were supported. Perceived risk and trust in the system had a significant relationship with the dependent variable, while trust in the system was not significant. Conclusions The findings show that people are willing to share their fitness information if they have granular privacy control. This study has practical and theoretical implications. It integrates communication privacy management (CPM) theory with the privacy calculus model.

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The value of internal communication in enhancing employees’ health information disclosure intentions in the workplace

Cited by 39 publications

References 39 publications

Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations

Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations

How dialogic internal communication fosters employees’ safety behavior during the COVID-19 pandemic

Fitness Tracker Information and Privacy Management: Empirical Study

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