The Utilization of E-Government Public Service for Improving Public Capability and Accessibility During the Covid-19 Pandemic

Abstract

One of the measures taken to combat the spread and infection of Covid-19 is the issuance of Government Regulation No. 1/2020, in which the Indonesian Government imposed large-scale social restriction (PSBB). The implementation involves closing public schools and workplaces, restricting religious activities, and restricting activities in public places and facilities. The Government urges society to learn, work, and have prayers at home. The logical consequence of this large-scale social restriction affects public services. Therefore, a solution is required in this situation. Electronic Government (e-Gov) or the regional Government's digital governance, is an alternative for public services. This platform provides public information and services, business affairs, services related to governance, etc., through information and technology devices. However, the problem in this digital public service lies not only in applying its information system but also in public knowledge and information accessibility. A significant gap in terms of digital understanding is often found in rural society, which has limited knowledge and is reluctant to use new technology. This paper analyses and describes villagers' and officials' lack of understanding about online-based public services known as egovernment. This paper also sheds light on what village officials do to adjust villagers' digital knowledge to these online-based services.