The user–developer communication process: a critical case study

Abstract. This paper focuses the need for more research on user involvement and the investigation of stakeholders in e-Government initiatives. An investigation of existing work revealed a lack of research on those topics. As eGovernment evolves and users mature, the value of their input can increase. The paper discusses the need and potential benefits of this approach. Finally, we suggest that existing stakeholder theory is investigated for adaptation into eGovernment settings in order to map the complex body of interrelated stakeholders.

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“…[8], [7]). Barki and Hartwick [9] stress the need to identify users and user needs before an information system is designed and implemented.…”

Section: Importance Of User Involvementmentioning

confidence: 99%

“…Recent research has questioned the general assumption that user involvement leads to success [8]. Uncertainties on the real usefulness of user involvement add further arguments to an increased research focus on these issues.…”

Section: Importance Of User Involvementmentioning

confidence: 99%

On the Evolution of e-Government: The User Imperative

Flak

Moe

Sæbø

2003

Lecture Notes in Computer Science

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“…According to Gallivan and Keil (2003) majority of prior researches investigating user involvement in software development will ensure clear requirements definitions, resulting in the system which meets user needs. However, Saiedian and Dale (2000) identified the following main difficulties in requirements elicitation: (1) poor communication, (2) resistance as a physical and emotional expression, (3) articulation of problems, and (4) different perspectives on problem to be solved.…”

Section: Related Workmentioning

confidence: 99%

Software developers' perceptions of soft skills in software requirements engineering

Zorić¹,

Stojanov²

2018

JEMC

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Software requirements express users' needs and constraints for a software system to be constructed in order to solve some real problems. Both researchers and practitioners from industry point out that well performed requirements related activities have very important role for successful realization of software projects. Software developers work on software requirements jointly with software users. Requirements elicitation and specification are especially important since they require software developers with multidisciplinary skills. These activities require not only technical skills but also non-technical or soft skills. This article presents a qualitative study with software developers aimed at inquiring how they perceive soft skills in software requirements activities. The study involved 14 software developers, who were interviewed. Data analysis, based on inductive thematic analysis, resulted in three themes that reflect software developers' perceptions about soft skills. The study findings revealed that software developers are aware of soft skills, recognize the need to improve them and understand their importance in everyday practice. Implications of the research findings for researchers, software developers and managers in software organizations are discussed.

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“…Difficulties in identifying and involving relevant user groups (Gulliksen & Eriksson, 2006;Karlsson et al, 2012), and PD being time-consuming and lacking in formalisation (Gallivan & Keil, 2003;Wilson et al, 1997), are commonly reported. In IS development, frameworks and theories exist for identifying stakeholders and users, for example, stakeholder theory and the related developed frameworks (e.g.…”

Section: Participatory Design Of Information Systems In Erssmentioning

confidence: 99%

New Forms of Collaboration in Emergency Response Systems: A framework for participatory design of information systems

Mojir¹

2016

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An emergency response systems (ERS) is usually responsible for delivering essential services to save lives and minimise environmental damage in case of small, frequent or large-scale emergencies. The ongoing global financial crisis, lack of professional resources, public sector cuts and rising public expectations are some of the challenges ERSs currently are facing. At the same time, societal trends in form of large-scale disasters such as tsunamis, storms, forest fires, terror attacks, and wars in the Middle East leading to mass migration have intensified recently and globally, increasing demand for these services in the public sector. As a result, emergency response actors are often under extreme pressure, and may need to seek assistance from and cooperate with other resources in society in order to become more effective. An emerging trend in ERSs in response to the challenges, in Sweden and internationally, is to create new forms of collaboration in emergency management (e.g., cross-sector collaboration, involving citizens in e-government, and involving volunteers). While research and practice have started to show the benefits of organising ERSs in new ways, the increasingly broad set of heterogeneous stakeholders involved in the collaborations introduce various challenges. Legal issues, unclear responsibilities of actors, difficulty in the categorisation of tasks, job insurance problems, diversity in education and background of actors, and difficulty determining actors' specific needs for IS support are some examples. Analysis of collaborations thus becomes increasingly complex, and must incorporate many aspects. Rudimentary analyses may result in failure of related projects and IS development, and ultimately in less effective collaborations. New forms of collaboration must therefore be analysed and understood rigorously, generally and in each specific context in order to develop them for ERSs and the public sector and to support actors with effective IS tools.This thesis develops and presents a framework for analysing new forms of collaboration in ERSs. It also provides an initial suggestion on how to apply the framework with a specific focus on IS development. The study was carried out as a qualitative case study based on three kinds of collaboration in the Swedish ERS: co-operative, cross-sector use of resources, involving civil volunteers in response operations and co-location of actors. The framework has fifteen dimensions. Sociotechnical systems theory and participatory design principles were applied to make the framework usable in the IS field. The framework can be used generally to analyse new forms of collaboration in ERSs in order to understand its different aspects and emergent challenges, such as actors' tasks, relevant laws, leadership and organisational factors, which may otherwise be overlooked, into the analysis process. As to IS development, the framework can contribute to organisational analysis and needs analysis in the participatory design of IS for ERSs, e.g. by helping to identi...

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The user–developer communication process: a critical case study

Cited by 132 publications

References 48 publications

On the Evolution of e-Government: The User Imperative

On the Evolution of e-Government: The User Imperative

Software developers' perceptions of soft skills in software requirements engineering

New Forms of Collaboration in Emergency Response Systems: A framework for participatory design of information systems

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