The use of social networking tools for innovative service delivery at the University of Pretoria Library

Penzhorn, Cecilia; Pienaar, Heila

doi:10.4314/innovation.v38i1.46974

Cited by 6 publications

(6 citation statements)

References 4 publications

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“…The use of social media in libraries is growing fast as these tools offer a wealth of opportunities for the design and delivery of a variety of new resources and services in the academic library (Penzhorn and Pienaar, 2009;Mahmood and Richardson, 2011). Some of the more frequently used social media tools are as follows:…”

Section: Practical Application Of Social Media and Mobile Technologiementioning

confidence: 99%

“…Adapting services to fit with the social networking environment where personal interaction occurs between people with common interests would, to a great extent, be merely logical extensions of what librarians have been doing all along, as libraries have always been about services and personal relationships with their clients (ACRL, 2007). The use of social media in libraries is growing fast as these tools offer a wealth of opportunities for the design and delivery of a variety of new resources and services in the academic library (Penzhorn and Pienaar, 2009;Mahmood and Richardson, 2011). Some of the more frequently used social media tools are:…”

Section: Practical Application Of Social Media and Mobile Technologies In Academic Librariesmentioning

confidence: 99%

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Using mobile technologies for social media based library services at the University of Development Studies Library, Ghana

Akeriwa

Penzhorn

Holmner

2014

Information Development

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Abstract:Libraries all over the world are utilizing the latest Information and Communication Technologies to assist in their objective of providing clients with effective and efficient services, as well as timely access to needed information. The implementation of social media and the use of mobile technologies for service delivery are trends that have, however, not yet been fully embraced by academic libraries in developing countries in sub-Saharan Africa. This article reports on a study aimed at investigating the possibility of using mobile technologies to implement social media based services to graduate students at the University for Development Studies Library in Ghana. This article provides a short overview of the various technologies and services available, discusses the opportunities and challenges for implementing such services at the University Library, and provides a number of recommendations to support this goal.

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Section: Practical Application Of Social Media and Mobile Technologiementioning

confidence: 99%

Section: Practical Application Of Social Media and Mobile Technologies In Academic Librariesmentioning

confidence: 99%

Using mobile technologies for social media based library services at the University of Development Studies Library, Ghana

Akeriwa

Penzhorn

Holmner

2014

Information Development

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“…Ezeani and Igwesi (2012) stated that social media tools such as Facebook, MySpace, Twitter and YouTube are increasingly being used by librarians and patrons in Nigerian academic libraries. Similarly, Facebook, blogs, YouTube, wikis, gaming and Skype are commonly used by librarians at the University of Pretoria (Penzhorn & Pienaar 2009). From the above, it is clear that there is little difference in the types of social media used by library staff across the world.…”

Section: Literature Reviewmentioning

confidence: 99%

“…One of the greatest advantages is that they offer innovative tools for libraries to use (Penzhorn & Pienaar 2009). The platforms potentially offer enhanced interaction between librarians and patrons; quick communication and feedback is possible (Kwanya, Stillwell & Underwood 2012).…”

Section: Supporting Open and Distance Learning (Odl) And Offering Infmentioning

confidence: 99%

Assessing the appropriation of social media by academic librarians in South Africa and Zimbabwe

Mabweazara

Zinn²

2016

SAJLIS

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“…Similarly, Kwanya et al (2012) recommended the following: develop the requisite standards, policies, strategies, and plans; increase the bandwidth; select appropriate Web 2.0 tools; train librarians and users; and encourage linkages with other libraries. For instance, the University of Pretoria Library developed Library 2.0 services effectively because it formulated an e-information strategy and technology committee in 2006, identified users' needs, and developed strategic alliances with other departments at the university that promote the development of Web 2.0 with the aim of making optimum use of the new Web 2.0 technologies (Pienaar and Smith, 2008;Penzhorn and Pienaar, 2009). Similar strategies were used in the implementation of Library 2.0 tools in the US (Cahill, 2009).…”

Section: Integratingmentioning

confidence: 99%

Integrating Web 2.0 into an academic library in Tanzania

Lwoga

2014

The Electronic Library

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Purpose – This paper aims to demonstrate work undertaken by Muhimbili University of Health and Allied Sciences (MUHAS) Library in an effort to integrate Web 2.0 technologies in its functions to enhance the quality of its services in Tanzania. Design/methodology/approach – The study conducted an exploratory questionnaire survey to assess user requirements among undergraduate medical students at MUHAS, developed Library 2.0 services, conducted training and created awareness. Findings – The paper shows that Web 2.0 technologies can be implemented effectively according to university goals, user's needs, deployment of user friendly tools, and capacity building among librarians and users. Students positively supported the adoption of Library 2.0 services at MUHAS. Library 2.0 services improved the quality of MUHAS library services, despite various challenges related to infrastructure, awareness, literacy, inadequate staff, security and ownership of Web 2.0 services. Research limitations/implications – The study findings may not be widely replicated because this article is based on a case study of the integration of Web 2.0 technologies into the library functions of MUHAS. This study did not examine the use of Library 2.0 applications among library users (such as faculty and students) which could illuminate further the case study. Practical implications – Most academic libraries in Africa have not yet adopted Web 2.0 technologies to improve their services. The user preferences, technology adoption, and challenges faced from the present study can help other libraries to plan and integrate their Library 2.0 technologies in their services. Originality/value – MUHAS Library offers a practical example of how Web 2.0 services can be adopted to enhance the quality of academic library services in an African context. This paper is of significance to academic libraries that are still considering their options with regard to the application of Web 2.0 technologies.

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The use of social networking tools for innovative service delivery at the University of Pretoria Library

Cited by 6 publications

References 4 publications

Using mobile technologies for social media based library services at the University of Development Studies Library, Ghana

Using mobile technologies for social media based library services at the University of Development Studies Library, Ghana

Assessing the appropriation of social media by academic librarians in South Africa and Zimbabwe

Integrating Web 2.0 into an academic library in Tanzania

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