The Use of Selection Methods in Hospitality

Abstract

Abstract:Given the fact that human capital is one of the major sources of competitive advantage of each and every organization, it is of vital importance to determine the extent to which selection methods are effective in terms of choosing quality staff. The main aim is to establish positive correlation between job requirements and candidate's competences and qualifications, so as to retain the best candidates. The purpose of this work is to examine employee selection methods during the hiring process and investigate possible differences between different ranking hotels. The survey was carried out in a number of three, four and five-star hotels in Belgrade city region using both qualitative and quantitative questions as well as interviews with the human resources professionals. The rationale behind research was to compare selection methods utilized by different hotel rating categories and investigate their effectiveness in terms of employee placement, regarding both managerial and non-managerial positions. Apstrakt:Obzirom da je ljudski kapital jedan od osnovnih izvora konkurentne prednosti svake organizacije, od vitalnog je značaja da se utvrdi do koje mere su metode selekcije zaposlenih efektivne po pitanju odabira kvalitetnog osoblja. Cilj je da se ostvari podudarnost između zahteva radnog mesta sa jedne i kvalifikacija i sposobnosti kandidata sa druge strane, kako bi se u organizaciji zadržali najbolji kandidati. Svrha ovog rada je da se razmotre metode selekcije tokom procesa zapošljavanja i da se istraže eventualne razlike izmedju praksi hotela različitih kategorija. Sprovedena je anketa sa kvantitativnim i kvalitativnim pitanjima, kao i intervjuu sa zaposlenima iz sektora ljudskih resursa u beogradskim hotelima sa tri, četiri i pet zvezdica. Ovim istraživanjem su upoređene metode selekcije koje koriste hoteli različitih kategorija, kao i efektivnost istih u odabiru zaposlenih, kako za rukovodeće, tako i za pozicije hotelskog osoblja.

Evaluation of the Use of Biodata System for the Hotel Employee Selection

“…The key for the success of any organization is its employees, so selecting the appropriate individuals becomes an important issue for organizations. Since employees are a critical component in any organization to achieve competitive advantages and represent a large operating cost, selection methods should be effective to choose the qualified staff (Rebic et al, 2015). Through effective employees, organizations can keep their right customers and achieve development.…”

“…Organizations that succeed in recruiting high qualified employees can be superior than their competitors (Agbola, 2016).This issue is increasingly important in service organizations as employees are considered a critical resource and directly affect the services quality (Dickinson & Ineson, 2002). This is of particular importance in hospitality industry, where quality of service provided to the customers determines contemporary hotel rating (Rebic et al, 2015). So, hotels should be interested in getting competent employees who upon them depends their success through effective selection procedures (Kelliher & Johnson, 2001;Agbola, 2016).…”