The use of public computing facilities by library patrons: demography, motivations, and barriers

DeMaagd, Kurt; Chew, Han Ei; Huang, Guanxiong; Khan, M. Laeeq; Sreenivasan, Akshaya; LaRose, Robert

doi:10.1016/j.giq.2012.07.009

Cited by 9 publications

(12 citation statements)

References 19 publications

(22 reference statements)

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“…Libraries are often not seen as a 'popular destination' with people choosing other places within the community to access the Internet (Gomez, 2012), especially if the other venues have well trained staff able to offer relevant assistance. Others DeMaagd et al, 2013;Jaeger et al, 2006;Rhinesmith, 2012) also identified the limited number of computers and restricted opening hours. Firstly the number of computers is discussed followed by opening hours and the quality of the service.…”

Section: Barriers and Drivers Of Public Internet Usementioning

confidence: 99%

Public library internet access in areas of deprivation: The case of Glasgow

Anderson

Whalley

2015

Telematics and Informatics

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a b s t r a c tThe Internet plays an increasingly central role in the lives of individuals. It enables individuals to engage in social, economic, leisure and entertainment activities including wider access to information. Due to extensive societal use of the Internet, those without access are clearly disadvantaged. They will lack the necessary information to make decisions, forgo the savings from shopping online and limit their opportunities for social interaction. This paper investigates the role that libraries can play in providing free public Internet access. This role is examined within the context of Glasgow, a large post-industrial city in the United Kingdom where Internet adoption is lower than in comparable cities and where a large proportion of its population face a range of socio-economic hardships. Primary data was collected from library users in three areas of deprivation. Our analysis demonstrates the role that libraries play as the provider of public Internet access. It shows that this role is not without its difficulties -inadequate levels of resources have been provided to fulfill the multiple roles that libraries perform in these communities. Libraries enable users to engage in a wide array of online activities, the range of which reflects both the push of government policies and the pull of innovative services.

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Section: Barriers and Drivers Of Public Internet Usementioning

confidence: 99%

Public library internet access in areas of deprivation: The case of Glasgow

Anderson

Whalley

2015

Telematics and Informatics

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“…Apart from the above factors of ICT usage, the number of ICT centres provided in the area could also be influenced, nearby ICT shops, volume of family members' ICT usage, and support from relevant agencies. DeMaagd et al (2013) found that variables such as self-efficacy, attitude, and perceived social norms derived from the TPB explained significantly more variance in the intentions to use ICT in public facilities than demographic variables alone. In addition, these variables enhanced understanding of how to encourage the use of ICT, such as in rural libraries.…”

Section: Potential Impingement Factors Of Ict Usage In Rural Librariementioning

confidence: 93%

“…Job search was another popular reason for using library computers among the lower-income patrons. Significantly, Owen et al (2003) and DeMaagd et al (2013) found economic position or income to be one of the important dimensions that should be addressed in the demographic factors of rural areas. Other similar dimensions in their research findings were age and education, which agreed with Gomez and Camacho's (2011) study on users of ICT at public access centres.…”

Section: Potential Impingement Factors Of Ict Usage In Rural Librariementioning

confidence: 99%

“…Before someone attempts to use the available resources at full efficiency they need to gain confidence in their Internet skills (LaRose et al, 2007). Confidence in using public ICT facilities, such as in rural libraries, may encourage continued use in the future (Lenhart, 2009;DeMaagd et al, 2013).…”

Section: Potential Impingement Factors Of Ict Usage In Rural Librariementioning

confidence: 99%

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Potential Impingement Factors of Information and Communication Technology Usage at Rural Libraries in Malaysia

Samsuddin¹,

Omar²,

Samah³

et al. 2016

MJSS

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Rural libraries in Malaysia are purposively built to increase the level of people's knowledge and thus produce an information society, especially in rural communities. The services and facilities provided are expected to change the lifestyle of the local community. The main objective of this study is to suggest the potential impingement factors for Information and Communication Technology (ICT) usage at rural libraries in Malaysia. This conceptual study is based on document analyses and reviews of previous literature to identify the potential impingement factors for ICT usage in rural libraries. A total of four potential impingement factors are identified and discussed by the authors: demographic, individual, behavioural, and ICT. It is hoped that this study's results can assist concerned parties in constructing strategies for improving and further cultivating ICT usage among rural communities in Malaysia.

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“…A related study was conducted in the state of Michigan to find out why the computing facilities were widely used and what motivated their use (DeMaagd et al, 2013). Their study was built upon what was already known about the utilization of ICTs in their context, but this study is aimed at establishing baseline understanding of the phenomenon in the South Africa public libraries context.…”

Section: Contextual Settingmentioning

confidence: 99%

Utilization of information and communication technologies in public libraries at Ekurhuleni Metropolitan Municipality in South Africa

Mamafha¹,

Ngulube

Ndwandwe

2014

Information Development

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This study investigated the use of information and communication technologies (ICTs) in public libraries at Ekurhuleni Metropolitan Municipality (EMM). In line with the principles of Batho Pele (People First), libraries in Ekurhuleni started adopting ICTs such as computers and their Internet-based facilities, photocopiers, printers, laminators, DVDs, CDs, CD-ROMs and faxes in order to improve their services to users. Despite the adoption of ICTs, there is neither a record nor existence of strong evidence on the extent to which these facilities are used. The study targeted all public libraries in Ekurhuleni and, within the libraries themselves, library users were surveyed (using questionnaires). The major findings suggest that, although ICTs in Ekurhuleni Metropolitan Municipality (EMM) libraries are well utilized, poor ICT facilities, access time limit, an insufficient number of ICT facilities in these libraries and restrictive library policies made it difficult for users to maximize the full benefits offered by ICT applications. The study revealed that the lack of ICT knowledge and skills, among other things, have the potential to discourage people from maximizing the full benefits offered by ICT in public libraries, hence the need for user ICT training in public libraries. The public libraries in Ekurhuleni should address these problems in order to provide services in a manner that meets and sometimes exceed the public’s expectations in line with Batho Pele principles. This article contributes to the understanding of the use, access and perception of ICTs in public libraries in the Ekurhuleni Municipality of South Africa. It also contributes knowledge to the library and information services profession on the value of ICTs in public libraries.

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The use of public computing facilities by library patrons: demography, motivations, and barriers

Cited by 9 publications

References 19 publications

Public library internet access in areas of deprivation: The case of Glasgow

Public library internet access in areas of deprivation: The case of Glasgow

Potential Impingement Factors of Information and Communication Technology Usage at Rural Libraries in Malaysia

Utilization of information and communication technologies in public libraries at Ekurhuleni Metropolitan Municipality in South Africa

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