The Use of Patient Satisfaction Surveys and Alternative Coding Procedures to Predict Malpractice Risk

Fullam, Francis; Garman, Andrew N.; Johnson, Tricia J.; Hedberg, E. C.

doi:10.1097/mlr.0b013e3181923fd7

Cited by 43 publications

(33 citation statements)

References 26 publications

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“…Each drop in minimum overall score along a five-step scale of "very good" to "very poor" corresponds to a 21.7 percent increase in the likelihood of being named in a suit. 29 Forty-six percent of malpractice risk is attributed to physician-specific characteristics, including patient experience. 29 Efforts to improve patient experience also result in greater employee satisfaction, reducing turnover.…”

Section: Why Is It Important To Measure Patient Experience?mentioning

confidence: 99%

“…29 Forty-six percent of malpractice risk is attributed to physician-specific characteristics, including patient experience. 29 Efforts to improve patient experience also result in greater employee satisfaction, reducing turnover. Improving patients' experiences requires improving work processes and systems that enable clinicians and staff to provide effective care.…”

Section: Why Is It Important To Measure Patient Experience?mentioning

confidence: 99%

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analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

Browne

Roseman²,

Shaller³

et al. 2010

Health Affairs

264

242

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Patients value the interpersonal aspects of their health care experiences. However, faced with multiple resource demands, primary care practices may question the value of collecting and acting upon survey data that measure patients' experiences of care. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of surveys and quality improvement tools supports the systematic collection of data on patient experience. Collecting and reporting CAHPS data can improve patients' experiences, along with producing tangible benefits to primary care practices and the health care system. We also argue that the use of patient experience information can be an important strategy for transforming practices as well as to drive overall system transformation. N ew models of organizing, delivering, and paying for primary care seek to improve the quality of care provided to patients and the experiences of clinicians. Meanwhile, research has shown that patients place much value on effective communication with their providers, the responsiveness of clinicians and staff to their needs, and an overall sense of being treated with care and respect.

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Section: Why Is It Important To Measure Patient Experience?mentioning

confidence: 99%

Section: Why Is It Important To Measure Patient Experience?mentioning

confidence: 99%

analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

Browne

Roseman²,

Shaller³

et al. 2010

Health Affairs

264

242

View full text Add to dashboard Cite

show abstract

“…A direct correlation exists between physician behaviors such as poor communication that causes patient dissatisfaction and malpractice risk. [29][30][31][32] When physicians receive complaints of unprofessional behavior, communication concerns are among the most common. 33 …”

Section: Improving Patient Safety By Facilitating Information Transfementioning

confidence: 99%

Improving Communication Skills: A Course for Academic Medical Center Surgery Residents and Faculty

Raper

Gupta

Okusanya

et al. 2015

Journal of Surgical Education

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“…Patient satisfaction is positively correlated with patient compliance, health outcomes, improvement in symptoms, perceptions of caregiver competence, reduced incidence of malpractice suits, and patient retention. [10,11] One study also suggests that hospital patient satisfaction is impacted specifically by four areas: hospital staff, patient care and treatment, information on leaving the hospital, and overall impression. [12] Finally, it has been shown that hospitals with higher patient satisfaction provide more efficient care and greater quality of care in surgery.…”

Section: Introductionmentioning

confidence: 99%

Market factors related to hospitals’ patient satisfaction ratings

Kazley

Ford

Diana

et al. 2015

JHA

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Patient satisfaction is an important dimension of care that has been linked to improved clinical outcomes and increased compliance as well as organizational success. The passage of the Patient Protection and Affordable Care Act included rules that incentivize hospitals to improve patient satisfaction by offering increased reimbursements. In this analysis, three data sets are used to retrospectively examine the relationship between environmental market factors and patient satisfaction. We find that per capita income within the hospital's catchment area, competition, metro status, and availability of general and specialty practitioners are significantly associated with hospitals' patient satisfaction levels. In a new era of pay-for-performance and increased competition for scarce resources, hospitals must closely monitor and respond to external forces. One strategy for overcoming a turbulent external environment may be to focus on patient satisfaction.

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The Use of Patient Satisfaction Surveys and Alternative Coding Procedures to Predict Malpractice Risk

Abstract: Findings suggest that minimum satisfaction score may provide a useful metric for identifying and prioritizing malpractice risks.

Cited by 43 publications

References 26 publications

analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

Improving Communication Skills: A Course for Academic Medical Center Surgery Residents and Faculty

Market factors related to hospitals’ patient satisfaction ratings

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