The Use of Online Consultation Systems and Patient Experience of Primary Care: Cross-Sectional Analysis Using the General Practice Patient Survey (Preprint)
Abstract:BACKGROUND
Patient experience is a key outcome of health and care, a key component of quality of care and an important policy focus for the NHS. Patient experience of general practice can be influenced by using online consultation tools for access and triage. Patient experience is known to vary in relation to socio-demographic factors.
OBJECTIVE
Given the rapid scale up and diversity of online … Show more
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