The Use of Communication Technologies in Higher Education During the Pandemic: A Systematic Literature Review

Abstract

The use of Information and Communication Technology or transformation to digitalization has become a must due to the pandemic , universities. During the crisis due to Covid-19, learning activities and services at universities are carried out remotely, increasing the use of Information and Communication Technology. The use of Information and Communication Technology is an evolution of the presentation of performance data in universities to achieve external accountability by stakeholders, internal accountability in the organizational hierarchy, and improvement and development of services following organizational goals. This study aims to determine the use of Information and Communication Technology in universities during the crisis due to the Covid-19 pandemic. This research method is a Systematic Literature Review used to identify, review and evaluate all research relevant to the research question. A systematic review and identifying articles can be done in each process following the steps or protocols set using the systematic literature review method. Articles were collected from the electronic data-based Scopus, Science Direct, and Google Scholar for English-language articles published from 2020 until 2022. The results show various kinds of use of Information and Communication Technology in universities during the pandemic. The development and evolution of e-learning help to increase internationalization, help university management, help to increase the skill of Information and Communication Technology use, and increase gender and disability access.