“…The popularity and benefits of the application of benchmarking in the area of financial services are well documented (McNair and Leibfried, 1992;Elmuti andKathawala 1997, Anderson 1999;Rolston et al 2001;Delpachitra and Beal, 2002;Batiz-Lazo;2004 andHo andWu, 2006). The nature of difficulties in adopting process benchmarking has also been well documented in the literature (see, for example, Gable et al, 1993;Rogers et al, 1995;Whymark, 1998 andYasin, 2002). However, the benefits of benchmarking, such as reduced costs, higher productivity and improved customer services, outweigh the problems of benchmarking (see Yasin and Zimmerer, 1995;Whymark, 1998;Dorsh and Yasin, 1998).…”