The use of artificial intelligence in university libraries in Türkiye: Practices, and perspectives of library directors

Abstract

Considering the fundamental role of libraries in social integration and information services, adapting service and business processes in parallel with technological advances is a crucial agenda. The impact and use of artificial intelligence technology in processes such as cataloging, content indexing, and responding to user requests have been extensively discussed in the information science literature in recent years. The purpose of this study is to investigate the practices and perspectives of library directors related to the use of artificial intelligence in the services and operations of university libraries in Türkiye. Evaluations related to the impact and use of artificial intelligence applications in the services and operations of university libraries were assessed based on the views of 43 university library directors in Türkiye. The perspectives of library directors reveal that improvements are needed in budget and technical infrastructure, human resources and training, data management, and ethical use to implement AI applications in university libraries in Türkiye.