The Usage of Electronic Resources in Libraries

Rohmiyati, Yuli; Wook, Tengku Siti Meriam Tengku; Sahari, Noraidah

doi:10.1109/iceei52609.2021.9611098

Cited by 2 publications

(1 citation statement)

References 25 publications

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“…Thirdly, e-resources are all digital collections that can be the main reference for students and lecturers to improve knowledge, education quality, and university performance. Based on the results of previous studies, it is known that the use of these e-resources is low [41] [42] [43]. The cause is the absence of sociability and human warmth in this interface system.…”

Section: Introductionmentioning

confidence: 99%

Assessing User Requirements for e-Resources Interface Design in University Libraries

Rohmiyati,

Wook,

Sahari

et al. 2023

IJACSA

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Resources in the university library as learning resources are one of the primary services that promote learning and research to improve university productivity. At present, users find it difficult to access e-resources and require assistance in finding them. When using the system, users felt frustrated, confused, and lost. The e-resources services system on library websites, on the other hand, lacks sociability and a sense of human warmth. Sociability and a sense of human warmth can be integrated into the website interface, which may evoke the sensation of being with an actual individual, even if the service is provided online. This study investigated the social presence aspects that can be implemented in the library's e-resources system. The purpose of this study is to elicit social presence features that can be implemented in the design of e-resource interfaces on library websites. The methods used in this study are in three phases: a) web content analysis from twelve university library interfaces designed in several countries; b) interviews with library staff; and c) assessment by a questionnaire of library website users. Website content analysis was used to investigate elements that offer many unique features to support the implementation of social presence through the e-resources interface. An interview was used to validate elements that were found in the web content analysis, and a questionnaire phase was used to assess the user requirements for these social presence elements. The results of empirical studies show that users need some elements of social presence, such as comments, chat, ratings, voice, personalized welcome in library accounts, tools, preference language, links for reference managers, and social media, as well as ease of access such as readable help font, color, and font size.

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Section: Introductionmentioning

confidence: 99%

Assessing User Requirements for e-Resources Interface Design in University Libraries

Rohmiyati,

Wook,

Sahari

et al. 2023

IJACSA

View full text Add to dashboard Cite

show abstract

Designing Personas for E-Resources Users in the University Libraries

et al. 2023

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Persona is a method to create a user profile by describing a fictitious user through user experience. This persona study needs to be carried out for the benefit of system design according to the users’ wishes because, so far, electronic resources (e-resources) are not widely used due to cognitive and affective factors such as limited subscription resources, limited user manuals, limited navigation features, and frequent errors when using electronic resources. This leaves the user feeling confused and stressed. The aim of this study is to obtain profiles of e-resource users in college libraries. The method used is an empathy map created with data from 32 users who answered questionnaires and participated in interviews. This study found four e-resource user personas in university libraries: lecturers, students, research assistants, and librarians. Users want a guide for using electronic resources that allows for chat and sharing, and which is fun and can be accessed from any device anytime and anywhere. The benefits of this study will be useful for designing e-resource systems according to users’ wishes.

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The Usage of Electronic Resources in Libraries

Cited by 2 publications

References 25 publications

Assessing User Requirements for e-Resources Interface Design in University Libraries

Assessing User Requirements for e-Resources Interface Design in University Libraries

Designing Personas for E-Resources Users in the University Libraries

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