The urgency of care need and patient satisfaction at a hospital emergency department

Real-Time Patient Satisfaction of Emergency Department Services in a Tertiary- Care Hospital in Karachi, Pakistan

“…Patient satisfaction surveys act as a means to measure the efficacy of a department worldwide [1]. It is also very important for future utilization of ED service, satisfied customers not only prefer to use same ED at the time of future need but also recommended it to friends and family members [25].…”

“…Main areas focused in questionnaire were promptness of service, care provided by physician and nurses and communication. The responses were recorded based on the five level Likert scale; strongly agree (5), agree (4), neutral (3), disagree (2) and strongly disagree (1). Patients were asked to give their frank feedbacks/ comments in addition to the structured questionnaire.…”

“…Patient satisfaction is considered as an important indicator of quality care provided in emergency departments (EDs) [1][2][3]. This satisfaction may not be the actual representation of technical quality of patient care as it is associated with the overall quality of care perceived by the patient [1,4].…”

“…This satisfaction may not be the actual representation of technical quality of patient care as it is associated with the overall quality of care perceived by the patient [1,4]. It is this perception that can later become the future choice of ED for other patients [5].…”

Emergencies and Disaster Medicine

“…En effet ; des éléments de la réponse à ces interrogations se trouvent dans la société; et dès le début des années 80 , les travaux de recherche se sont tourné vers la société afin d'en évaluer la satisfaction à l'égard des soins urgents [11][12][13]. En effet, la satisfaction des patients est un indicateur de qualité des soins prodigués par les départements des urgences [14][15][16]. La littérature offre de nombreuses définitions de la satisfaction des patients.…”