The transformation of government employees’ behavioural intention towards the adoption of E-government services: An empirical study

Iong, Kit Yeng; Phillips, Jenny

doi:10.1016/j.ssaho.2023.100485

Cited by 3 publications

(1 citation statement)

References 26 publications

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“…The lack of a legal infrastructure and a transparent legal environment hinders the continuance of e-commerce by procuring organizations . Moreover, the literature confirms that administrative procedures and document format should be simple and standardized; otherwise, government employees may find it difficult to use online processes (Iong & Phillips, 2023).…”

Section: Lack Of Awareness Of Government Policies and Legal Issuesmentioning

confidence: 99%

Perceived Barriers to Business-to-Government (B2G) E-Commerce Adoption

Alryalat

Alhamzi³

et al. 2023

International Journal of Electronic Government Research

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There are several studies that assess the influence of factors on citizens' intention to adopt e-government services in various contexts. However, there is a lack of research that examines the perceived barriers to B2G e-commerce adoption and develops an understanding of cause and effect group variables among them. This research is the first of its kind to extensively review the relevant literature in e-commerce adoption and assess the selected key factors which are equally relevant in the B2G e-commerce adoption. The authors apply a unique multi-criteria decision-making technique called DEMATEL to understand the nature of the barriers and collect data from eight experts having experience in B2G procurement in the public sector and government organizations. The data findings revealed that out of nine selected variables, five (i.e., lack of IT infrastructure [B1], lack of expertise and technical skills [B2], high cost of technology [B3], perceived information security risk [B5], and lack of awareness of government issues and legal policies [B6]) belonged to the ‘cause group' whereas the remaining four (i.e., organisational resistance to change [B4], lack of top management support [B7], low perceived operational benefits [B8], and unwillingness to adopt B2G e-commerce services [B9]) were found to be part of ‘effect group'. The theoretical and practical implications of the current study may enhance the understanding of B2G e-commerce adoption.

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Section: Lack Of Awareness Of Government Policies and Legal Issuesmentioning

confidence: 99%

Perceived Barriers to Business-to-Government (B2G) E-Commerce Adoption

Alryalat

Alhamzi³

et al. 2023

International Journal of Electronic Government Research

View full text Add to dashboard Cite

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Identifying and modeling barriers to design thinking implementation in healthcare sector: an ISM-MICMAC approach

Karloopia,

Agrawal

2024

JHOM

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PurposeThis study aims to identify critical barriers to design thinking (DT) implementation in healthcare and to determine hierarchical relationships among the barriers.Design/methodology/approachThrough an extensive literature review and healthcare experts' opinions, 13 barriers to DT implementation in healthcare were identified. Data were collected using survey questionnaires, and an interpretive structural modeling (ISM) -MICMAC analysis was employed to produce a hierarchical model of identified barriers.FindingsResults reveal the absence of standalone barriers, highlighting “Lack of Organizational autonomy” and “Lack of innovation mindset” as crucial barriers at the bottom of the hierarchy. Overcoming these barriers requires a shift in organizational mindset, dedicated resources, interdisciplinary collaborations, and aligning DT with healthcare regulations.Practical implicationsThe findings aid policymakers in recognizing interconnected barriers, enabling DT implementation through strategic mitigation. Healthcare leaders and stakeholders can use this insight to formulate effective strategies for addressing these barriers.Originality/valueThis research presents a distinct investigation of identifying the barriers to DT implementation in the healthcare sector in India. DT’s seamless implementation in hospitals encounters diverse barriers, hindering its full potential. This research contributes to the extant literature by providing the interrelationship between the barriers and a hierarchical model for a clear understanding of the levels of barriers.

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