The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention

Rutledge, Emilie

doi:10.1177/14673584221122488

Cited by 4 publications

(2 citation statements)

References 40 publications

(57 reference statements)

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“…Here, the DMO becomes an expert curator, selecting and showcasing interesting aspects of the destination. Guidebooks (Mieli and Zillinger, 2020), professional bloggers (Van Driel and Dumitrica, 2021) and tour guides (Rutledge, 2023) also play similar roles. Following the principles of stylistic innovation, these curators do not produce experiences, but frame and disseminate them through creative sensing, stylistic orchestration and synchronisation of producers and consumers.…”

Section: Curation In Tourism and Hospitality Managementmentioning

confidence: 99%

The curatorial turn in tourism and hospitality

Richards

2024

IJCHM

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Purpose This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects. Design/methodology/approach Narrative and integrative reviews of literature on curation and tourism and hospitality are used to develop a typology of curation and identify different curation modes. Findings Curational techniques are increasingly used to organise experience supply and distribution in mainstream fields, including media, retailing and fashion. In tourism and hospitality, curated tourism, curated hospitality brands and food offerings and place curation by destination marketing organisations are growing. Curation is undertaken by experts, algorithms and social groups and involves many of destination-related actors, producing a trend towards “hybrid curation” of places. Research limitations/implications Research is needed on different forms of curation, their differential effects and the power roles of different curational modes. Practical implications Curation is a widespread intermediary function in tourism and hospitality, supporting better consumer choice. New curators influence experience supply and the distribution of consumer attention, shaping markets and co-creative activities. Increased curatorial activity should stimulate aesthetic and stylistic innovation and provide the basis for storytelling and narrative in tourism and hospitality. Originality/value This is the first study of curational strategies in tourism and hospitality, providing a definition and typology of curation, and linking micro and macro levels of analysis. It suggests the growth of choice-based logic alongside service-dominant logic in tourism and hospitality.

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Section: Curation In Tourism and Hospitality Managementmentioning

confidence: 99%

The curatorial turn in tourism and hospitality

Richards

2024

IJCHM

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“…Traditionally, it has been seen as a crucial factor in connecting visitors to the destination’s attractions and introducing them to the local culture (Pu, Cheng, Samarathunga, & Wall, 2022), which eventually influences their behavior toward sustainability (Bachmann-Vargas, Van Koppen, & Lamers, 2022; Pereira & Mykletun, 2012; Sangpikul, 2020). Guiding is also seen as a proxy on how well organized a destination is (Hu & Wall, 2013; Rutledge, 2022; Zhao & Timothy, 2017) and plays an important role in visitor satisfaction and loyalty (Galí & Aulet, 2019). As guiding provides a richer experience of the place, it may be the “door opener” or the “gateway” to the destination, as it has been shown that a destination’s experience differs when intermediated by guides (Weng et al, 2020).…”

Section: Literature Review and Conceptualizationmentioning

confidence: 99%

Guided tours and tourist attractions in the postpandemic world: thematic evolutions and spatial changes

Bassols i Gardella

2023

IJTC

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Purpose The purpose of this paper is to widen the understanding of the shifts the tourism industry experienced as it went though the Covid-19 pandemic. To contribute to this question, an empirical comparison is made between the supply of guided tours and sights at an urban destination in the pre- and postpandemic eras, thus gauging the changes in the guiding tours industry after the pandemic. Design/methodology/approach By conducting a convenience data gathering and a double-level analysis (tours analysis and sights analysis) on the tours and attractions supply at an urban destination, underlying trends come to light, related to the changes in the postpandemic era. This empirical comparison (2019 vs 2022) allows the authors to assess what has and has not changed in the postpandemic context. Findings Guided tours and attractions supply are evolving in the researched destination, but at a slow pace. Therefore, we conclude that long-term processes in destinations prevail over short-term disruptions, no matter how strong these disturbances are. Practical implications The results are of interest to practitioners as they facilitate a better assessment of the impacts of a crisis and greater awareness of the evolution of attractions in urban tourism. While the “staple tours” in a destination are always there, practitioners should keep an eye on new spaces in the city which the sector is opening up and also new touring trends. Originality/value This study is one of the few to empirically compare a pre- and postpandemic situation, as far as city-guided tours are concerned. It helps practitioners and authorities in urban destinations to assess the new trends that have emerged in the postpandemic era, and offers a two-level tool for tour analysis that could be applied to any urban destination.

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‘Private sector’ Emiratisation: social stigma’s impact on continuance intentions

Rutledge

Kaabi²

2023

Human Resource Development International

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The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention

Cited by 4 publications

References 40 publications

The curatorial turn in tourism and hospitality

The curatorial turn in tourism and hospitality

Guided tours and tourist attractions in the postpandemic world: thematic evolutions and spatial changes

‘Private sector’ Emiratisation: social stigma’s impact on continuance intentions

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