“…Academic studies on residential aged care tend to focus on macro‐level issues (e.g., Martin & King, ; Productivity Commission, ), or on specific aspects of HRM (e.g., recruitment and retention, work‐life balance, remuneration, learning) at the organizational level (e.g., Kaine, ; Nishikawa, ; Rainbird et al, ; Rubery & Urwin, ; Tuckett et al, ; Tuckett, Hegney, Parker, Eley, & Dickie, ). In addition, empirical studies at the organizational level often focus on the nursing occupational group due to severe skill shortages within that labor segment (e.g., Arbon et al, ; Daskein, Moyle, & Creedy, ; Eley et al, ; Grealish, Bail, & Ranse, ; Tuckett et al, , ). In comparison, limited attention has been given to nonclinical staff, such as personal care workers, who make up the majority of the workforce and whose skills are also in increasingly short supply, but essential to the quality of care (Nishikawa, ; see also Gospel's study in this special issue).…”