The Thin Red Line Between Usability and User Experiences

Cruz, Yuliana Puerta; Collázos, César A.; Granollers, Toni

doi:10.1145/2829875.2829915

Cited by 5 publications

(1 citation statement)

References 3 publications

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“…The user experience of an interactive product is highly context-dependent. It is an ever-changing result of the interplay between the user, technology (i.e., devices), other individuals, and the environment as a whole ( Forlizzi and Ford, 2000 ; for a conceptual distinction from usability, see Hassenzahl and Tractinsky, 2006 ; Law et al, 2009 ; Cruz et al, 2015 ). Thus, it is necessary to consider social dynamics and contextual factors when developing interactive products – especially if they are meant for use in public, such as many mobile devices.…”

Section: Introductionmentioning

confidence: 99%

Technology-Mediated Experiences and Social Context: Relevant Needs in Private Vs. Public Interaction and the Importance of Others for Positive Affect

et al. 2021

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Technologies, such as smartphones or wearables, take a central role in our daily lives. Making their use meaningful and enjoyable requires a better understanding of the prerequisites and underpinnings of positive experiences with such technologies. So far, a focus had been on the users themselves, that is, their individual goals, desires, feelings, and acceptance. However, technology is often used in a social context, observed by others or even used in interaction with others, and thus shapes social dynamics considerably. In the present paper, we start from the notion that meaningful and/or enjoyable experiences (i.e., wellbeing) are a major outcome of technology use. We investigate how these experiences are further shaped by social context, such as potential spectators. More specifically, we gathered private (while being alone) and public (while other people are present) positive experiences with technology and compared need fulfillment and affective experience. In addition, we asked participants to imagine a change in context (from private to public or public to private) and to report the impact of this change on experience. Results support the idea of particular social needs, such as relatedness and popularity, which are especially relevant and better fulfilled in public than in private contexts. Moreover, our findings show that participants experience less positive affect when imaginatively removing the present others from a formerly public interaction, i.e., when they imagine performing the same interaction but without the other people present. Overall, this underlines the importance of social context for Human-Computer Interaction practice and research. Practical implications relate to product development, e.g., designing interactive technologies that can adapt to context (changes) or allow for context-sensitive interaction sets. We discuss limitations related to the experimental exploration of social context, such as the method of data collection, as well as potential alternatives to address those limitations, such as diary studies.

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Section: Introductionmentioning

confidence: 99%

Technology-Mediated Experiences and Social Context: Relevant Needs in Private Vs. Public Interaction and the Importance of Others for Positive Affect

et al. 2021

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Integrating user experience evaluation in the development of a web-based Community Engagement Toolkit

Asikin-Garmager

Dowd

George

et al. 2022

Evaluation and Program Planning

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User Experience in Mobile Application Design: Utility Defined Context of Use

Lubis

Sutoyo

Azuddin

et al. 2019

J. Phys.: Conf. Ser.

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Mobile application has been offered tremendous benefit to the user in providing solution especially related to accessibility and availability. Product functions are important but with the better user experiences, it will have more advantages, which somehow increase its level adoption and retention within context. User experience (UX) is the outcome that this study want to achieve through implementing user centred design in the process by defining the set of methods and phases, which are loosely connected each other to solve the problem arisen. This study identified the lack of integration process within driving communities to have service in motorcycle driving practice, permission letter and rental.

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The Thin Red Line Between Usability and User Experiences

Cited by 5 publications

References 3 publications

Technology-Mediated Experiences and Social Context: Relevant Needs in Private Vs. Public Interaction and the Importance of Others for Positive Affect

Technology-Mediated Experiences and Social Context: Relevant Needs in Private Vs. Public Interaction and the Importance of Others for Positive Affect

Integrating user experience evaluation in the development of a web-based Community Engagement Toolkit

User Experience in Mobile Application Design: Utility Defined Context of Use

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