The The street-level bureaucracy research agenda in the pandemic context: An integrative review
Carlos Eduardo Guilarducci Fonseca,
Magnus Luiz Emmendoerfer,
Josiel Lopes Valadares
Abstract:The implementation of public policies in crisis situations is a scarce field of study, especially at the street level, in which there is interaction between the State and the citizen. The pandemic as a crisis affected the autonomy of frontline professionals and shaped their behavior, especially influenced by organizational and relational factors. This way, the study explores the research agenda in the context of the pandemic, available in the Web of Science database, seeking to understand its influence on stre… Show more
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