The Textbook of Total Quality in Healthcare

Executives' Perceptions of Total Quality Improvement

“…For Tal to succeed, top management commitment is crucial (Koska 1990;McLaughlin and Kaluzney 1990;Kaluzney et al 1993, AI-Assaf and Schmele 1993, AIAssaf 1994. When respondents were asked if they were willing to provide time to Tal, the average response score was 1.75, which is close to strong agreement.…”

Rolling Audit: Patient's Satistfaction for Services Provided in ENT Ward

“…There is an increasing impetus for shared decision making and person centered care. Person centered care has become a central concept in health care as a response to; a general trend towards increasing attention to social inclusiveness and needs of the consumer, rapidly increasing cost of healthcare, focus on improvement of processes and outcome of care 4 28% of patient replied that they were very well explained, 51 % well explained and 21% poorly explained about side effects of drugs, benefits and complications of surgery (Tab. 4).…”

Statistical Thinking and Knowledge Management for Quality-Driven Design and Manufacturing in Pharmaceuticals

“…At the beginning of the 21st century the quality concept has moved beyond the manufacturing sector into such areas as healthcare (35,36), education (37) and government (38), and the approach to quality evolved further. An example of this evolution is Six Sigma (39), a methodology developed by Motorola to improve its business processes by minimising defects at the lower possible level.…”