2013
DOI: 10.1080/03075079.2011.619656
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The tension between marketisation and academisation in higher education

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Cited by 89 publications
(77 citation statements)
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“…While research into staff experiences and student expectations found limited changes in the early stages of the higher fees regime Kaye 2014a, 2014b), universities have since allocated considerable resources to support and improve the experiences of students, who are "at the heart of the higher education system" (BIS 2011). A growing number of studies have found how students are now figuratively treated by higher education institutions as consumers with customer expectations and satisfactions (Ek et al 2013;Brown and Carasso 2013). With the imminent rollout of the Teaching Excellence Framework 1 (TEF), which effectively governs tuition fee rates, universities are further incentivised to strengthen their position in TEF data metrics such as student enrolment, retention, attainment, employment rates after graduation, as well as student satisfaction (BIS 2016a).…”
Section: Introductionmentioning
confidence: 99%
“…While research into staff experiences and student expectations found limited changes in the early stages of the higher fees regime Kaye 2014a, 2014b), universities have since allocated considerable resources to support and improve the experiences of students, who are "at the heart of the higher education system" (BIS 2011). A growing number of studies have found how students are now figuratively treated by higher education institutions as consumers with customer expectations and satisfactions (Ek et al 2013;Brown and Carasso 2013). With the imminent rollout of the Teaching Excellence Framework 1 (TEF), which effectively governs tuition fee rates, universities are further incentivised to strengthen their position in TEF data metrics such as student enrolment, retention, attainment, employment rates after graduation, as well as student satisfaction (BIS 2016a).…”
Section: Introductionmentioning
confidence: 99%
“…At the same time different political reforms such as the Bologna process and the ever-increasing new public management ideology in the form of marketisation have brought about fundamental changes in the higher education sector (Ek et al, 2013). These changes have resulted in high workload for the teaching staff.…”
Section: Literature Review Higher Education As a Workplacementioning
confidence: 99%
“…The same happens with Britain and few other countries which are known as countries and regions which have some of the top universities in the world. This affects their nation or regional branding, something that attracts not only students and academic staff, but also it is a factor which attracts many top firms which want to be close to the research centers of the universities (Ek et al, 2011). Of course, the countries which have invested into nation branding for education and research are few, if any exist.…”
Section: Nation Branding For Education and Researchmentioning
confidence: 99%