The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction

Abstract

Visitors are impressed by specific destination attributes, which are sometimes the main motivating reasons for the travel selection or sometimes they are just one of the elements of a whole destination experience. This is because tourism and travel products are generally a combination of several different supplier offerings or they are a combination of the natural and artificial attributes of a destination that cannot be fully known before the experience of travel. Moreover, the importance and influence of these attributes on overall visitor satisfaction may differ considerably, depending on the market segments. In recent years, some studies have shown that the influences of destination attributes on overall visitor satisfaction are not symmetric in every case. For the purposes of this study, the symmetric and asymmetric influences of destination attributes are investigated for three major market segments of the SideManavgat area, Antalya, Turkey. The results show that the importance and influences of destination attributes may change according to the analysis technique employed and the market segment examined.

An investigation of factors determining cycling experience and frequency

“…The measurement of tourist satisfaction at the destination level has been widely explored by tourism researchers, practitioners, and policy-makers (Albayrak & Caber, 2013;Chung & Petrick, 2013;Dmitrovic et al, 2009;Kozak, 2003;Meng, Tepanon, & Uysal, 2008;Pizam, Neumann, & Reichel, 1978). This is because tourist satisfaction can gain better destination image, attract more consumptions of products and services, and generate repeat business and loyalty (Kozak & Rimmington, 2000;Meng et al, 2008).…”

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

“…The previous section provided indicative examples pertaining to the applicability of different information sources to satisfy different information needs. Moreover, personal or contextual factors, such as age, gender and trust predisposition towards an information source, may influence the selection of sources and, ultimately, the degree of accumulated information satisfaction [15,16,20,25,30,37,65]. It should be noted that these complex interactions between the information-seeking behaviour components and their combined influence to information satisfaction may not be examined through the employment of traditional variance-based analysis methods, such as regression analysis and structural equation modelling.…”

“…Such sources include the Internet, travel consultants or agents, their family and friends, and offline literature/media pertaining to the destination under consideration [3]. Specifically in the online domain, such individuals are seeking information in order to explore specific travel experiences and tourist destination attributes which suite their travel expectations, socioeconomic and cultural profiles [24], and certain lifestyle backgrounds [25]. In order to do that, a number of information needs are generated, different information resources are employed and certain information barriers are faced.…”

A study of domestic honeymoon tourism in Turkey

“…Tourists may show interest in specific destination attributes that are sometimes the main motivating reasons to travel (Moutinho, 1987). Or, these attributes may just be part of several factors motivating the whole travel experience (Albayrak & Caber, 2013). Tourists may consider some destination attributes attractive, whilst they consider other attributes as basic needs rather than attractions (Lee et al, 2010).…”