“…Bogard () found that women in homeless shelters identified and took advantage of “opportunities for effective action” (p. 229) despite the restrictions imposed by the shelter environment. Phenomenological studies of poor families highlight the time and tenacity required for successful service use, in addition to negotiation, advocacy, organization, and presentation skills (Bogard, ; Brodsky, ; Canvin, Marttila, Burstrom, & Whitehead, ; Hastings et al., ). Such work is analogous to the overlooked and undervalued “hidden work” performed in the home to care for children, prepare meals, and other tasks that make daily life possible (Star & Strauss, ; Canvin et al., ).…”