The standard of user-centered design and the standard definition of usability

Jokela, Tero; Iivari, Netta; Matero, Juha; Karukka, Minna

doi:10.1145/944520.944525

Cited by 60 publications

(70 citation statements)

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“…Many perspectives on and definitions of usability have been developed over the years (Hertzum, 2010), but the ISO 9241-11 Standard (ISO, 1998, p.2) contains what is considered the most widely accepted definition of usability (Jordan, 1998;Jokela et al, 2003):…”

Section: Usability and Ergonomicsmentioning

confidence: 99%

Usability in product development practice; an exploratory case study comparing four markets

2015

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This study explored how usability was dealt with in four product development organizations active in different sectors: high-end automotive, professional printers and copiers, office coffee makers and fast moving consumer goods. The primary differentiators of the selected cases were whether they were targeting businesses or consumers and the degree of product complexity. Interviews with 19 product development practitioners were conducted, focusing on three topics: 1) the product development process and the integration of user involvement, 2) multidisciplinary teamwork, and 3) organizational attitude towards usability. Based on the interviews, context descriptions of the companies were created and barriers and enablers for usability were identified. To verify the findings and to discuss remaining issues a feedback workshop was held in which the primary contact from each company participated. The results indicate that differences in product-market combination lead to differences in organizational attitude towards usability. The prioritization of usability in an organization seems to be influenced by the degree of product complexity (complex products are more prone to suffer from usability issues) and whether developers think that usability is a purchase consideration for their clients. The product-market combination a company targets also affects the methods for user-centred design that a company can apply and that are relevant. What methods for user-centred design are used also seems to be influenced by the attitude towards usability: if usability is considered more important, methods that require more resources can be applied.

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Section: Usability and Ergonomicsmentioning

confidence: 99%

Usability in product development practice; an exploratory case study comparing four markets

2015

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“…However, the standard has been criticized of providing very ambiguous guidance for designing usability, due to which refined guidance concentrating specifically on usability have been developed (e.g. [42], [43]. On the other hand, as mentioned, usability has also been extended to cover also usefulness or utility (e.g.…”

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confidence: 99%

Varieties of User-Centeredness

Iivari

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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“…They also organize the evaluation process by using the usability test concept. This test is the usability guidance of ISO 9241-11, which ISO created to evaluate design products basing on the achievement area of effectiveness, efficiency and satisfaction in a specified context of use [31]. Moreover, a feedback from this evaluation can be able to enhance the learnability, memorability, and visual literacy of users, and also decrease the design errors [37].…”

Section: Discussionmentioning

confidence: 99%

“…Sub-themes included; 1) usability, 2) desirability and 3) functionality [31]. My focus group set up in the form of discussions and workshops.…”

Section: Document Analysis and Theoretical Studymentioning

confidence: 99%

Using Co-Design to Express Cultural Values and Create a Graphical Identity: A Case Study of Khon Kaen, Thailand

Thienmongkol¹

2015

IJSSH

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Abstract-This paper outlines one of the significant design processes in my practice based design project. It involved creating a new design of the public transport map (BRT Khon Kaen) for Khon Kaen city. Collaborative and participatory design concepts are presented in this paper. Both concepts can be used to present the voice of stakeholders within the community who played a central role in my design process. It can be noted that democracy design can be used with the heuristic concept of graphic designers to reach a design solution. The human factors that formed the knowledge base of the community were critical to providing the challenging ideas that created the identity sets of map symbols on my design prototype (map). The graphic details on the map features display the design materials which related to the local ways of life, folk wisdom, and culture. This design contribution expressed the cultural values and created a consistency between map readers and their background knowledge. The results of my usability test found that graphical materials, which relate to user's backgrounds, can be used to enhance communication and recognition.

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The standard of user-centered design and the standard definition of usability

Cited by 60 publications

References 0 publications

Usability in product development practice; an exploratory case study comparing four markets

Usability in product development practice; an exploratory case study comparing four markets

Varieties of User-Centeredness

Using Co-Design to Express Cultural Values and Create a Graphical Identity: A Case Study of Khon Kaen, Thailand

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