The Stakeholders’ Involvement in Healthcare 4.0 Services Provision: The Perspective of Co-Creation

Abstract

Literature research on cocreation in healthcare indicates the theoretical sophistication of research on collaboration between healthcare professionals and patients. Our research continues in the new area of Health 4.0. Cocreation has become an essential concept in the value creation process; by involving consumers in the creation process, better results are achieved regarding product quality and alignment with customer expectations and needs. In addition, consumer involvement in the creation process improves its efficiency. Cocreation allows for more efficient diagnosis and treatment of patients, as well as better and more effective use of the skills and experience of the health workforce. Our main objective is to determine the scope and depth of the cocreation of health services based on modern technological solutions (Health 4.0). We selected four cases involving Health 4.0 solutions, verified the scale and scope of cocreation using them as examples, and used the cocreation matrix. We used literature, case studies, and interviews in our research. Our analysis shows that patients can emerge as cocreators in the value creation process in Health 4.0. This can happen when they are genuinely involved in the process and when they feel responsible for the results. The article contributes to the existing theory of service cocreation by pointing out the limited scope of patient involvement in the service management process. For cocreation in Health 4.0 to increase the effectiveness of medical services, it is necessary to implement the full scope of cocreation and meaningfully empower the patient and medical workers in the creation process. This article verifies the theoretical analysis presented in our team’s previous article.

What is meant by ‘integrated personalized diabetes management’: A view into the future and what success should look like

“…Redesigning care processes involves multiple organizations and disciplines, which can lead to disagreements and conflicts over roles boundaries and responsibilities 36 . Co‐creation can also help build trust and collaboration among stakeholders, especially when there are complex and competing interests 165 …”

“…36 Co-creation can also help build trust and collaboration among stakeholders, especially when there are complex and competing interests. 165…”

Improving the Acceptability and Implementation of Information and Communication Technology–Based Health Care Platforms for Older People With Dementia or Parkinson Disease: Qualitative Study Results of Key Stakeholders

“…Which in turn facilitate the required changes with respect to the healthcare systems and processes provision [18,25]. Furthermore, engaging other stakeholders along the ICT development process helps to strengthen the likelihood that their current and future needs and requirements will be considered when advancing to real life adoption, that the implementation process is well coordinated minimizing disruption, as well as increasing the chances of aligning the process with the needs and priorities of all involved parties, thus ensuring a successful adoption and sustainability [26][27][28][29][30]. Regardless of the identified benefits, the actual involvement of other key stakeholders in both the development and implementation of integrated ICT interventions remains suboptimal [17].…”