The Socio-Economic Efficiency of Digital Government Transformation

Assessing the Impact of Digital Transformation on Public Service Delivery in Zimbabwe

“…Digital transformation comprises both technological advancements and their integration into the broader social system. This integration encompasses all aspects of the technological environment and significantly influences societal elements, marking a departure from earlier perspectives on the digitalization of public administration (Sanina et al, 2023). This review of terminology in the digital government domain highlights the ongoing lack of consensus and clarity in defining key concepts.…”

“…The integration of digitalization and ICT tools into public administration has transformed how government entities operate and how they interact with both each other and citizens (Christensen & Laegreid, 2022). These technologies have not only altered the day-to-day practices of public administration and governance but have also impacted the working environment of civil servants (Sanina et al, 2023). Public service delivery has similarly undergone profound transformations, influenced by the integration of digital technologies within public administration and governance frameworks.…”

Economic Development in the Digital Economy: A Bibliometric Review

“…Si et al (2023) delved into the intricate connections between technology, entrepreneurship, innovation, and social change within the context of the digital economy, emphasising the multifaceted societal effects arising from these interconnections. Sanina et al (2023) specifically focused on the socioeconomic effectiveness of transitioning government services to digital platforms, providing valuable insights into the broader societal consequences of digitalisation on public administration. Sestino et al (2023) conducted a comprehensive analysis of existing literature, unravelling the intricacies of the data economy, and investigating its impact on businesses, society, and the overall digital transformation process.…”

“…To understand the digital economy from a societal point of view, we need to look at the low-carbon digital economies (Xing et al 2023), the complicated connections between technology, entrepreneurship, innovation, and social change (Si et al 2023), and the social and economic benefits of digitising government (Sanina et al 2023). Additional studies may elucidate the influence of the data economy on firms and society (Sestino et al 2023) and explore the possibilities of data cooperatives for creating fair digital communities (Bühler et al 2023).…”

Digital modernization and public management: A bibliometric review

“…Así lo muestran los resultados del estudio: "Formación del proyecto de madurez de la administración pública en la implementación de proyectos de transformación digital", realizado en Ucrania. (13) En el Perú, si bien es cierto que desde el año 2013 se ha iniciado un proceso formal de modernización basado en la incorporación de nuevos elementos al proceso, tales como la coordinación interinstitucional, el gobierno abierto y pilares tendientes a la eficiencia, eficacia, transparencia de los actos de gobierno, el 19 de agosto de 2022, se aprobó la Política Nacional de Modernización de la Gestión Pública a 2030, una hoja de ruta que establece el camino para transformar al país en un Estado contemporáneo, operativo, transparente y distribuido, con el compromiso de asegurar una sociedad equitativa e integradora donde las personas sean el enfoque central. (14,15,16) También es importante tener en cuenta que, sin liderazgos corporativos con capacidad de adaptarse a los cambios constantes y, que genere confianza en los servidores y usuarios, no será posible implementar una gestión pública eficiente y transparente.…”