The Silent and the Silenced in Organizational Knowing and Learning

Blackman, Deborah; Sadler‐Smith, Eugene

doi:10.1177/1350507609340809

Cited by 66 publications

(60 citation statements)

References 60 publications

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“…The questioning of such behaviours is required in order to further examine if and to what extent the culture of silence is impacting upon the mental and physical health/well-being of those concerned, the overall functioning of organizational efficiency, and the development of a creative workforce both within and outside of sport specific contexts. Moreover, and perhaps of greater importance, is the need for further critical investigation into the concept of 'silence', its impact upon effective organizational learning and the outcomes arising from restricting 'voice' (Blackman and Sadler-Smith 2009;Edmonson 2003;Morrison 2011), specifically within cultures that seek to adopt a holistic approach to pedagogical 33 practices. This may also elicit questions as to whether the silencing of voice impedes the transition of employees to and from organizations, making it somewhat difficult to integrate into differing working cultures.…”

Section: Discussionmentioning

confidence: 99%

“…In this instance, the culture of silence may be justified by, and reinforced through, an adherence to core values and a universal acceptance of key organizational rules and regulations (Argyris 1977). Further research examining specific cultural features of organizational settings has identified individualistic and competitive cultures as sites that may foster a mode of 'voluntary imposed silence' amongst employees, whereby the restriction of voice and the withholding of knowledge might be implemented as a strategy to regain control from those in positions of authority (Blackman and Sadler-Smith 2009;Pinder and Harlos 2001).…”

Section: Introductionmentioning

confidence: 99%

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Disciplinary mechanisms and the discourse of identity: The creation of ‘silence’ in an elite sports academy

Manley

Roderick

Parker

2016

Culture and Organization

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. (2016) 'Disciplinary mechanisms and the discourse of identity : the creation of`silence' in an elite sports academy.', Culture and organization., 22 (3). pp. 221-244. Further information on publisher's website: Additional information:Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Disciplinary mechanisms and the discourse of identity: The creation of ‘silence’ in an elite sports academy

Manley

Roderick

Parker

2016

Culture and Organization

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“…as well as patterns which themselves may be subject to differing interpretations (for example use of silence for indicating opposition or agreement) (Blackman & Sadler-Smith, 2009;SavilleTroike, 2003).…”

Section: Norms: Rules Of Interaction and Interpretationmentioning

confidence: 99%

Using Ethnography of Communication in Organizational Research

Kalou

Sadler‐Smith

2015

Organizational Research Methods

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Ethnography of Communication offers new analytical and interpretive possibilities for contextually sensitized, language- and communication-based ethnographic studies of management and organization. In this article we provide an introduction and overview of relevant linguistic and related fields, positioning Ethnography of Communication within the broader context of anthropology, ethnomethodology, and sociolinguistics. We describe Dell Hymes’s seminal contribution to theory and method of Ethnography of Communication (foregrounding Hymes’s signature concept of “communicative competence”) and outline what the application of an Ethnography of Communication approach in management research might entail (illustrating the application of Hymes’s SPEAKING grid). We conclude by offering an example of how the methods of Ethnography of Communication might be applied usefully to the study of organizational language, discourse, and communication

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“…This paper draws mainly from Mead and Bower (2000), who explain patient-centeredness in terms of five dimensions, and Blackman and Sadler-Smith (2009), who provide a framework explaining the concept of 'voice' and offer a taxonomy of different dimensions of silence. The paper brings together these frameworks to conceptualise patient-centred care and its components and how the patient's voice is relevant in patient-centeredness.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The Presence of a Patient’s Voice in the Care Process: Implications for Patient-Centeredness

Sobane

Magampa²

2016

SPILPLUS

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A patient-centred approach to care is increasingly recognised as the hallmark of adequate healthcare delivery since it allows a holistic approach to care. Although there is no agreed-upon definition of patient-centred care, literature on this subject recognises effective communication and patient participation as necessary factors for the achievement of patient-centred care. Despite ample literature on the value of patient-centred care and the patient's voice in it, there is very limited literature on its achievement in linguistically-diverse consultations. There is even less literature on the subject based on research conducted in Sub-Saharan Africa, where multilingual healthcare systems are prevalent and there is a need for policy interventions to regulate such systems. This paper traces the presence or silence of the patient's voice in linguistically-diverse consultations and the implications that it has for achieving a patientcentred approach to care. The findings suggest that the language barrier submerges the patient's voice at many of the points of the care process. Where it is visible, it is not on the basis of participation in decision-making, but in responding to questions asked. The paper therefore makes recommendations for a strategic communication framework that will enhance the presence of the patient's voice in language-discordant consultations.

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The Silent and the Silenced in Organizational Knowing and Learning

Cited by 66 publications

References 60 publications

Disciplinary mechanisms and the discourse of identity: The creation of ‘silence’ in an elite sports academy

Disciplinary mechanisms and the discourse of identity: The creation of ‘silence’ in an elite sports academy

Using Ethnography of Communication in Organizational Research

The Presence of a Patient’s Voice in the Care Process: Implications for Patient-Centeredness

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