The Significance of Knowledge Management Systems at Financial Decision Making Process

Abstract

Nowadays Knowledge management has been of great interest globally. Bahraini's Bank have been given interest to IT investment in knowledge Management. This paper concentrate on the availability of Knowledge-Based System and the benefits estimated from the use of such a system in increasing the effectiveness of decisions. The paper highlights the need for an automated tool to support the decision-making process. The affect of four factors, representing the use of KMS, had been studied to see their effect on decisions. These factors are: availability of required technologies, capabilities of individuals, coordination between departments, and acceptance and trust of decision makers. Overall, the results show that there was a significant relationship between the effectiveness of decision making and the availability of required technologies, capabilities of individuals and coordination between departments. On the other hand, there was no relationship between the effectiveness of decision making and acceptance and trust of decision makers in Bahraini banks.

Antecedents and consequences of knowledge management systems usage in Jordanian banking sector

“…The effectiveness of decision‐making is highly affected by the available supported technologies (Mohsen et al, ). KMS are reliable technologies used for knowledge identification, sharing, and utilization.…”

“…Further, the effectiveness of decision‐making is influenced by the availability of the appropriate technologies (Mohsen, Ali, & Jalal, ). In this respect, organizations should supply their employees with the appropriate knowledge management (KM) technologies that support effective decision‐making.…”

“…In the banking sector, several researchers argued the importance of KMS utilization in supporting the effectiveness of the decision‐making process (Cader et al, ; Cham, Lim, Cheng, & Lee, ; Mohsen et al, ). The effective use and management of knowledge in the banking sector have been recognized as the most significant aspect of understanding the market conditions, investment strategies, customers' requirements, and their expectations (Cham et al, ).…”

“…In this respect, the top management in the banking sector should provide individuals with the appropriate knowledge sharing technologies. They should maintain the suitable atmosphere for KMS usage and motivate employees to share their knowledge more effectively (Mohsen et al, ; Nattapol et al, ). In this respect, a more comprehensive understanding of the relationship between KMS usage and its possible antecedents and consequences is a critical issue that must be addressed.…”

Advances in Knowledge Management

“…A number of other investigations reported KMI system and/or service quality as determinants of KMI adoption and success (Liu et al 2005;Xu and Quaddus 2005). Two most recent empirical studies linked technical KMI sophistication to improved performance (Salleh et al 2010) and revealed that the effectiveness of decision making was influences by the availability of required technologies (Mohsen et al 2011).…”