The Shift Towards Operations Management 4.0

Abstract

It is acknowledged that the rapid advancement in technological developments has driven digital transformation in organizations. Thus, the conventional value chain management and control approaches are shifting towards smart, data-driven management and control systems through the digitalization of product/service life cycle. This study contributes to the body of knowledge with a comprehensive literature review of Industry 4.0 technologies, and its implications on operations management research. Moreover, due to the multidisciplinary nature of Industry 4.0, it was imperative to reveal, discern, and discover the interconnected research themes with operations management to identify future research trends. The synthesis of existing literature illustrates that digitalization, end-to-end value chains, real-time monitoring and control systems, smart management systems and intelligent decision-making, collaborative and sustainable ecosystems, dynamic capabilities, and intelligent organizations are all future research trends of Operations Management 4.0.