The Shadow Web

Dibbell, Julian

doi:10.1038/scientificamerican0312-60

Cited by 3 publications

(3 citation statements)

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“…For example, there is evidence that users believe they benefit from savings in cost (Liao and Cheung, 2002;Ashaye and Irani, 2014) and time Cheung, 2001, 2002;Meuter et al, 2000;Ashaye and Irani, 2014). On the other hand, according to Idowu et al (2009), major barriers to successful e-government include access to technology, citizen's reluctance to trust e-government services, based on and their concerns regarding privacy, information quality and financial security (Dibbell, 2012;Gilbert et al, 2004;Parker, 2011;Amagoh, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

“…All respondents confirmed that they had used the NIS website. Concern with security of e-government services, particularly in the arenas of privacy and the use of personal data and financial transactions, has been mentioned by various authors (Dibbell, 2012;Parker, 2011;Gilbert et al, 2004;). This study provides further evidence for Colesca (2009)'s suggestion that security and privacy issues hinder the user experience concerning e-government websites.…”

Section: Participantsmentioning

confidence: 99%

“…[…] struggle sometimes to get things done and there is nobody around to guide me on what to do […] the technical support to the website needs to be improved to give users more support in difficult situations most especially during financial transactions Concern with security of e-government services, particularly in the arenas of privacy and the use of personal data and financial transactions, has been mentioned by various authors (Dibbell, 2012;Parker, 2011;Gilbert et al, 2004). This study provides further evidence for Colesca (2009)'s suggestion that security and privacy issues hinder the user experience concerning e-government websites.…”

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confidence: 99%

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User experience of e-government: the Nigeria Immigration Service

Okunola

Rowley

2019

LHT

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Purpose The purpose of this paper is to identify key considerations influencing the adoption and use of e-government services by providing insights into users’ views of their experience of an e-government service in a developing country, the website of the Nigeria Immigration Service (NIS). Design/methodology/approach An online questionnaire-based survey was conducted to capture perceptions of the user experience with the NIS website. Descriptive statistics for each of the factors that contribute to the user experience are reported and discussed, with reference to open comments and previous literature. These factors are security and support, trust, ease of use, website quality, content and information, perceived benefits, convenience and perceived barriers. Findings There is strong evidence of concern in relation to the security of financial transactions, the use of personal data and trustworthiness, which is aggravated by inadequate user support. There is a lack of consensus regarding ease of use, website quality and content and information. In terms of barriers and benefits, there was a general agreement that the website offered greater convenience than alternative channels, but some concerns were identified regarding the reliability of technology, and, for users in Nigeria, the reliability of the electricity supply. Originality/value This paper adds to the very sparse literature on e-government in Nigeria, as well as extending consideration of the public value approach to e-government in developing countries.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Participantsmentioning

confidence: 99%

mentioning

confidence: 99%

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User experience of e-government: the Nigeria Immigration Service

Okunola

Rowley

2019

LHT

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Popup Networks

Hiruncharoenvate

Smith

Edwards

et al. 2016

Proceedings of the 19th International Conference on Supporting Group Work

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Ubiquitous Computing in the Cloud

Filippi

2014

User Behavior in Ubiquitous Online Environments

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This chapter analyses the evolution of the Internet, shifting from a decentralized architecture designed around the end-to-end principle with powerful mainframe/personal computers at each end, to a more centralized network designed according to the mainframe model, with increasingly weaker user’s devices that no longer have the ability to run a server nor to process any consistent amount of data or information. The advantages of ubiquitous computing (allowing data to become available from anywhere and at any time regardless of the device) should thus be counterbalanced with the costs it entails (loss of users’ autonomy, concerns as regards privacy, and freedom of expression, etc.).

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The Shadow Web

Cited by 3 publications

References 0 publications

User experience of e-government: the Nigeria Immigration Service

User experience of e-government: the Nigeria Immigration Service

Popup Networks

Ubiquitous Computing in the Cloud

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