The Search is on for Coherent Performance Measurement in Healthcare Organizations. Has Quebec Reached a Crossroads?

Fache, Philippe; Sicotte, Claude; Minvielle, Étienne

doi:10.12927/hcpol.2016.24627

Cited by 1 publication

(2 citation statements)

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“…However the authors suggest that to have a holistic approach, we need to make a mix method using the Donabedian's model and the Balanced Scorecard (BSC) because they have both blind spots. 3 Therefore, the aim of this study is to analyse the different proposal frameworks or KPI sets addressed by the literature in the last 10 years and to identify the different dimensions present in the selected articles to approach a holistic view of the 10,11 that's why it is important to help managers in choosing dimensions and indicators that are meaningful, strategic and evidence-based. 12 This article contributes then to the field of PMS research in presenting the orientation taken in their implementation and a classification of the performance dimensions ranked in order of frequency.…”

Section: Introductionmentioning

confidence: 99%

“…Therefore, the aim of this study is to analyse the different proposal frameworks or KPI sets addressed by the literature in the last 10 years and to identify the different dimensions present in the selected articles to approach a holistic view of the performance measurement dimensions. Hospital managers and decision makers constantly suffered a problem for selecting proper KPIs among a vast, diversified set of indicators, 10,11 that's why it is important to help managers in choosing dimensions and indicators that are meaningful, strategic and evidence‐based 12 . This article contributes then to the field of PMS research in presenting the orientation taken in their implementation and a classification of the performance dimensions ranked in order of frequency.…”

Section: Introductionmentioning

confidence: 99%

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Dimensions of performance and related key performance indicators addressed in healthcare organisations: A literature review

Gartner

Lemaire

2022

Health Planning & Management

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Introduction: Performance measurement systems have become essential managerial tools for healthcare organisations in the last few decades. They allow hospital managers to pilot their institution and assess the development of the organisation in helping managers in decision-making and viewing the different impacts of these decisions. However, there is a need to investigate further the dimensions of performance those performance measurement systems address. Methods: A literature review was primarily conduced about performance measures in healthcare organisations. A comparative study was secondly made to identify the different performance dimensions that are present in the literature during the last decade. Forty-nine studies were considered and sixteen proposal frameworks were used to make the comparative analyses. Results: We classified dimensions depending on the frequency of mobilisation of their components in four categories: the stars, the first runners-up, the opportunists and the forgotten ones. For each of the dimensions presented in this classification, the main types of KPIs proposed in the theoretical frameworks are presented. A discussion on relevance and possible blind spots is then conducted. Conclusion: Although they were a lot of proposal frameworks of KPI proposed in the last decades to assess healthcare organisations, some dimensions remain underrepresented. There is still a need to develop structure KPI and

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