The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice

Oetzel, John; Ting‐Toomey, Stella; Arcos, Bibiana; Mabizela, Phola; Weinman, Michael; Zhang, Qin

doi:10.4135/9781412976176

Cited by 44 publications

(12 citation statements)

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“…The theory proposes that an individual, to be able to comprehend the person with whom he or she is communicating, must grasp the identity domain that the other considers significant (Toomey et al, 2013). Communicating with someone with a different cultural identity can be face threatening, and consequently, relational tension can erupt from communication episodes that are face threatening to each participant's culture-based identity (Oetzel & Ting-Toomey, 2013). A person must be able to negotiate his or her cultural identity to become an effective intercultural communicator, according to Oetzel and Ting-Toomey (2013).…”

Section: Identity Negotiation Theorymentioning

confidence: 99%

“…Communicating with someone with a different cultural identity can be face threatening, and consequently, relational tension can erupt from communication episodes that are face threatening to each participant's culture-based identity (Oetzel & Ting-Toomey, 2013). A person must be able to negotiate his or her cultural identity to become an effective intercultural communicator, according to Oetzel and Ting-Toomey (2013). The ability to manage situations that a person perceives as identity threatening is fundamental to successful intercultural communication (Oetzel & Ting-Toomey, 2013).…”

Section: Identity Negotiation Theorymentioning

confidence: 99%

“…A person must be able to negotiate his or her cultural identity to become an effective intercultural communicator, according to Oetzel and Ting-Toomey (2013). The ability to manage situations that a person perceives as identity threatening is fundamental to successful intercultural communication (Oetzel & Ting-Toomey, 2013). By managing emotional frustrations while interacting with someone who differs culturally, the culturally competent communicator can arrive at a positive communication outcome (Ting-Toomey, 2007).…”

Section: Identity Negotiation Theorymentioning

confidence: 99%

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The Need for Cross-Cultural Communication Instruction in U.S. Business Communication Courses

Smallwood

2020

Business and Professional Communication Quarterly

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U.S. undergraduate business communication (BCOM) classes teach students workplace communication fundamentals, but may not build the cross-cultural communication (CCC) skills that learners will need in today’s global workplace. This project surveyed BCOM instructors and students about the importance of including cross-cultural material in BCOM classes. While all instructors considered it at least moderately important to include CCC material, most covered the subject briefly. Students showed interest in receiving CCC training in their BCOM courses but received limited information about it in their classes. Incorporating CCC comprehensively and systematically into BCOM classrooms may help students become competent intercultural communicators.

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Section: Identity Negotiation Theorymentioning

confidence: 99%

Section: Identity Negotiation Theorymentioning

confidence: 99%

Section: Identity Negotiation Theorymentioning

confidence: 99%

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The Need for Cross-Cultural Communication Instruction in U.S. Business Communication Courses

Smallwood

2020

Business and Professional Communication Quarterly

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“…This form of discourse has been called dialogue." [22] On his work, he also analysed the two substantial consequences of dialogues: [22] 1. It encourages people to build community by maintaining them collaboratively work through conflict.…”

Section: Creative Productmentioning

confidence: 99%

Developing West Java Peace Dialogue: A Study of @BDGLautanDamai Movement

Tobing¹,

Zainab²,

Della³

et al. 2020

Proceedings of 3rd International Conference on Strategic and Global Studies, ICSGS 2019, 6-7 November 2019, Sari Pacific, Jakar

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“…a system be modelled and what can such a model reveal about the efficacy of communication strategies aimed at reducing conflict levels. Here we have used the Australian salmon industry as a case study to track the evolution of conflict 15,16,32 and explore the role that communication can play in mediating debate [33][34][35] . This industry is located wholly within the island state of Tasmania, with debate evolving within a well-defined community largely isolated from external influences.…”

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confidence: 99%

Reducing socio-ecological conflict using social influence modelling

Condie

Alexander

Fulton

et al. 2022

Sci Rep

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Polarisation of opinions across communities can lead to social conflict, reputational damage and the disruption of operations and markets. Social influence models have been widely used to better understand processes driving conflict from a theoretical perspective. Using aquaculture as a case study, we demonstrate how such models can be extended to accurately hindcast the transition from population consensus to high conflict, including observed catastrophic tipping points. We then use the model to quantitatively evaluate strategies aimed at reducing aquaculture conflict. We found that persuasive advocacy was ineffective and often counterproductive, whereas meaningful engagement, collaborative learning and improving scientific literacy targeted broadly across the population was effective in moderating opinions and reducing conflict. When such messaging was targeted too narrowly or too infrequently, it tended to be negated by ongoing exchange of misinformation within the population. Both the modelling approach and lessons on effective communication strategies are relevant to a broad range of environmental conflicts.

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The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice

Cited by 44 publications

References 0 publications

The Need for Cross-Cultural Communication Instruction in U.S. Business Communication Courses

The Need for Cross-Cultural Communication Instruction in U.S. Business Communication Courses

Developing West Java Peace Dialogue: A Study of @BDGLautanDamai Movement

Reducing socio-ecological conflict using social influence modelling

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